Dealer Capacity Manager - Dealership Fixed Operations

Stellantis • Full-time • Auburn Hills, Michigan, United States • $71.91k - $129.22k / year • 1m ago

Job ID: 2014136
Career Area: Sales & Marketing
Position Type: Salaried

Location: Headquarters & Technology Center – Auburn Hills
48326, US
Date Posted: December 18, 2025
Brand: FCA Group

Position Overview:

The Capacity Planning Manager for Dealer Fixed Operations is responsible for analyzing, forecasting, and optimizing the operational capacity of dealership service departments. This role ensures that dealer resources—including stall count, technician staffing, advisor staffing, and service throughput—are balanced to meet customer demand and reduce service wait times. The ideal candidate combines strong analytical skills with hands-on experience in automotive fixed operations to drive operational excellence and customer satisfaction.

Key Responsibilities:

Dealer Stall Count Management: Evaluate current and future stall requirements based on forecasted service volumes and recommend adjustments to maximize resource utilization.
Technician Capacity Analysis: Track and analyze dealer technician staffing levels, identifying gaps and partnering with management to ensure optimal technician-to-stall ratios.
Service Advisor Capacity: Assess advisor staffing needs relative to service demand and customer engagement, ensuring efficient customer flow and communication.
Throughput Optimization: Monitor and improve dealer throughput by analyzing key performance indicators (KPIs), identifying bottlenecks, and implementing best practices for process efficiency.
Days to Wait Reduction: Analyze and report on service appointment lead times, collaborating with dealership leadership to reduce days-to-wait and enhance customer experience.
Forecasting and Planning: Use historical data, market trends, and predictive analytics to forecast capacity requirements and develop strategic staffing and facility plans.
Reporting and Communication: Prepare regular reports and presentations for leadership, providing actionable insights and recommendations on capacity planning and operational improvements.
Cross-Functional Collaboration: Partner with service management, HR, and training teams to ensure alignment of staffing, development, and operational goals.

EOE/Disability/Veteran

At Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by law. We believe that diverse teams reflect our identity as a global company, enabling us to better address the evolving needs of our customers and care for our future.

Our benefits reflects the STELLANTIS commitment to helping you reach your personal and professional goals. In addition to an environment that promotes career development, we offer benefits for a healthy lifestyle and a rewarding future, designed to take care of you and your family, in various stages of life.

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