Automotive Customer Service Representative for the Service Department

Lou Bachrodt Volkswagen • Full-time • Rockford, IL, US • $16 - $25 / hour • 1m ago

Customer Service Representative
Lou Bachrodt Volkswagen – Rockford, IL

Lou Bachrodt Volkswagen in Rockford is looking for a Customer Service Representative to join our team. This position will work closely with our Service Advisors to help deliver an outstanding customer experience and support the continued growth of our service business.

We are looking for someone who is friendly, professional, organized, and motivated to help customers while thriving in a fast-paced dealership environment.

Responsibilities:

Greet customers in a friendly and professional manner
Assist the Service Advisors with daily customer service needs
Answer incoming calls and direct customers as needed
Help schedule service appointments
Follow up with customers to ensure a great service experience
Support the service team with administrative and customer communication tasks
Help create a positive first impression for every customer

Qualifications:

Strong communication and customer service skills
Positive attitude and team-first mindset
Good organizational skills and attention to detail
Ability to multitask in a busy environment
Basic computer skills
Automotive dealership experience is a plus, but not required

What We Offer:

Paid vacation
Paid sick time
Matching 401(k)
Health insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability
Opportunity for growth and advancement
Great team environment

If you are looking for a great opportunity with a growing company, we would love to hear from you.

Apply today and join the team at Lou Bachrodt Volkswagen in Rockford.

Job Type: Full-time

Pay: $16.00 - $25.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Experience:

Automotive Dealership: 1 year (Required)
Business development: 1 year (Preferred)
Automotive service: 1 year (Preferred)

Work Location: In person

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