Automotive Customer Service / BDC Representative (In Person, No Remote)

Kunes Country Automotive Management Inc • Full-time • Delavan, WI, US • 1m ago

Description:

Full-Time | Hourly + Bonus

Kunes Auto & RV Group—recognized by Automotive News as one of the Best Dealerships to Work For—is hiring Call Center Representatives (BDC) in Delavan, WI.

This is a full-time, in-person position. This is NOT a remote role.

If you’re comfortable on the phone, organized, and able to handle a fast-paced environment, this is a strong opportunity with consistent hours and performance-based earnings.

Pay & Schedule

$17/hour base + performance-based bonuses
Bonus opportunities tied to appointments and results
Full-time schedule with evenings and rotating weekends

What You’ll Do

Handle a high volume of inbound and outbound calls, texts, and emails
Connect with customers who are actively shopping for a vehicle
Schedule and confirm appointments with accurate and detailed notes
Follow up with customers who missed appointments to re-engage them
Track all activity in CRM systems and keep information up to date
Manage multiple conversations and tasks at once across different systems

What This Job Is Really Like

You’ll be on the phone most of the day—this is a high-call, fast-paced role
You’ll be texting, emailing, and following up constantly
You’ll be managing multiple conversations and tasks at the same time
Attention to detail is critical—notes, follow-ups, and accuracy matter
Some customers won’t answer or will cancel—that’s part of the job
The people who succeed here stay organized, consistent, and don’t get discouraged easily

Requirements:

What We’re Looking For

Comfortable on the phone and talking with new people daily
Reliable and shows up when they say they will
Strong multitasking and time management skills
Detail-oriented with the ability to stay organized in a fast-paced environment
Basic computer skills (CRM systems, texting, email)
Positive attitude and coachable mindset
Experience in customer service, call center, or sales is helpful—but not required. We will train the right person.

Why Join Kunes

Full benefits: medical, dental, vision, 401(k), and paid time off
Ongoing training and support
Team-oriented, casual work environment
Growing, family-owned company with long-term stability

About Kunes Auto & RV Group

Founded in 1996, Kunes Auto & RV Group has grown to over 40 locations across Wisconsin, Illinois, and Iowa. We are built on a culture of teamwork, trust, and results—and focused on building long-term careers.