BDC Manager

Miller Motors Sales • Woodstock, Illinois, United States • $50k - $80k / year • 1m ago

Business Development Center (BDC) Manager – Automotive

We offer great pay and excellent benefits for experienced BDC managers! If you are a natural communicator and a born leader, our dealership needs you. When you join our dealership family, you’ll be asked to manage, supervise and execute BDC customer communications (email and telephone) in a manner that aligns with our dealership’s highest standards. You’ll also oversee a team of dedicated BDC coordinators and train them in the art and science of customer communication. We only hire the best. If that’s you, then let’s get the conversation started today!

Job Responsibilities

Oversee daily BDC department operations
Recruit and train BDC staff
Understand buying profiles and patterns of typical telephone prospects
Run daily/weekly/monthly reports and track results
Prepare individual “call results reports” for BDC staff
Record and listen to customer calls
Train BDC staff by reviewing recorded/live calls and outcomes
Determine which customers to contact based on current marketing initiatives
Review performance and develop staff
Interface with other department heads
Participate in dealership management meetings

Skills/Qualifications

Successful track record in Internet sales, auto dealership business development centers or Internet sales department management
The ability to manage high call volumes, internet leads and call lists simultaneously
Overall knowledge of automotive sales and service department operations
Strong organizational skills and leadership abilities
Familiarity with dealership CRM and DMS systems
Experience in training teams and individuals preferred

Job Requirements

High school diploma/GED
Basic computer skills
Dealership BDC experience
Must have valid driver's license

Benefits

Medical, Dental, Vision, 401k matching
Employee Discounts
Highly Rated Dealership- 4.8 Star Google Rating!
PTO & Paid Holidays
Opportunity for Career Growth
Training provided
Free college program

About Us

Family owned and operated Chevrolet dealership in Woodstock, IL. We believe our employees are our greatest asset and we provide an excellent environment to progress their careers in the automotive industry.