Service Coordinator & Dispatcher - HVAC Contractor

Confidential • Full-time • Kirkland, WA, US • $35 - $45 / hour • 7m ago

Dispatcher / Project Admin - Mechanical Contractor
We are currently seeking an individual to join our growing team as a Commercial Mechanical Dispatcher and Project Administrator. We are looking for an energetic team player with a positive attitude with a learning and growth mindset.

Job Responsibilities: (other job duties may be assigned)

To be successful in this position, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and abilities required of project administrator. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Main Job Responsibilities:

Dispatches union technicians based on degree of work difficulty, location and current level of performance:
Creates work schedule for field and on-call schedules for technicians.
Coordinates with Service Manager regarding daily dispatch of technicians.
Quoting HVAC and plumbing repairs
Participates in training and ensures quick, accurate dispatch on incoming maintenance & work orders.
Ensures customer awareness of scheduling/technician arrival time
Shop trips reduced – procure materials and equipment
Sourcing and Purchasing
Responsible for monitoring and distributing service calls in a timely manner.
Schedules service calls based on site location and job length.
Verifies accuracy of call information prior to dispatching.
Responds to customer requests, resolving issues and promote the brand
Support the bidding, project managers, supervisor and field teams team in executing their duties with administrative and co-ordination between team members
Provide support and assistance with setting up new maintenance agreement customers, coordinate first service
Provide administrative job costing coordination with accounting
Provide liaison between field technicians, sales and engineering functions
Acquire and maintain permits, licenses and project documentation for service projects
Management of databases and CRM systems
Parts running where required to jobs (as needed), or returning parts for credit
Representation and participation in maintenance and service project bids
Time Card approval and validation of field team hours
Daily job audit and invoicing for work completed or rescheduling when work is not complete
Assist in onboarding and training new technicians or support staff
Fleet maintenance and reporting
Manage field uniforms
Manage field devices such as cell phones, tablets, and laptops
Schedule service requests for office needs
Additional duties or assistance as required

Other Requirements:

Understanding of commercial HVAC service and preventative maintenance
Experience in work order or dispatching software
Write reports and business correspondence
Problem solving
Proficiency of Microsoft Office products
Valid driver’s license
Professional appearance
Strong interpersonal skills, achievement oriented, self-motivated, and organized

Education and Experience Required:

Bachelor’s degree preferred, but not required
At least three years of related to commercial HVAC and or mechanical experience required
Or an equivalent combination of both education and experience
Valid Washington State drivers license with good driving record

Benefits offered

Competitive base salary
Paid Time Off (PTO)

We are a drug-free workplace and equal opportunity employer. Drug screening is conducted pre-hire and at random during employment. In addition, pre-hire criminal background and Motor Vehicle Record checks are also required.

Job Type: Full-time

Pay: $35.00 - $45.00 per hour

Expected hours: 40.0 per week

Benefits: