Automotive BDC Manager

Confidential • Full-time • Saint Charles, Illinois, United States • $66.67k - $80.29k / year • 2w ago

Join Our Family. Drive Your Career Forward.
We’re not your average dealership — we’re a family-owned and operated, high-volume store built on integrity, teamwork, and an unwavering commitment to our customers. Our reputation for excellence and our fast-paced, positive culture have made us one of the area’s top-performing dealerships.

Now, we’re looking for an experienced and energetic Automotive BDC Manager to lead our Business Development Center and take our customer communication and lead conversion to the next level.

What You’ll Do

As our BDC Manager, you’ll oversee a dynamic team of professionals responsible for managing all inbound and outbound leads for both sales and service. You’ll be the driving force behind creating efficient processes, motivating your team, and ensuring that every customer touchpoint reflects reliability, quality, and care.

Your key responsibilities will include:

Leading, training, and inspiring a top-performing BDC team.
Managing day-to-day operations for sales and service communications.
Ensuring fast, professional follow-up on all internet leads, calls, and inquiries.
Setting clear goals and holding your team accountable for appointments, show rates, and conversion performance.
Developing scripts, processes, and strategies to maximize lead engagement.
Analyzing performance reports to identify opportunities and celebrate wins.
Partnering with Sales and Service leadership to create a seamless customer journey.

What You Bring to the Table

3+ years of Automotive BDC or Internet Sales experience.
Proven ability to motivate and develop a team to hit and exceed goals.
Strong knowledge of CRM systems (VinSolutions, Elead, DealerSocket, etc.).
Exceptional communication and organizational skills.
A self-starter mentality with the energy and drive to lead by example.
A passion for customer service and a love for the automotive industry.

Why You’ll Love Working Here

Family-owned and operated — we treat our team like family.
Competitive pay plan with monthly bonuses and growth opportunities.
Comprehensive health, dental, and vision insurance.
401(k) with company match.
Paid time off and holidays.
A fast-paced, positive environment where your ideas are heard and your achievements are celebrated.

Job Type: Full-time

Pay: $66,672.89 - $80,294.23 per year

Benefits: