Service Business Development Center Representative

MARIN HONDA • Full-time • San Rafael, CA, US • $18 - $22 / hour • 1w ago

Job Overview
Join our dynamic team as a Service Business Development Center Representative, where your enthusiasm and automotive expertise will drive customer satisfaction and business growth. In this energetic role, you will serve as the first point of contact for service inquiries, coordinate appointments, and promote our comprehensive range of automotive services. Your proactive approach and passion for cars will help build lasting customer relationships while supporting our dealership’s success. This paid position offers an exciting opportunity to develop your sales skills and automotive knowledge in a fast-paced environment.

Responsibilities

Greet customers promptly and professionally, providing exceptional service from the moment they call.
Identify customer needs and recommend appropriate automotive services, including oil changes, brake repairs, tire services, alignments, suspension work, transmissions, diesel engine repairs, shocks & struts, air brake systems, and auto body repairs.
Schedule service appointments efficiently while managing the flow of customer traffic to maximize dealership productivity.
Upsell additional services and maintenance packages by clearly explaining benefits to customers, enhancing their vehicle’s performance and longevity.
Assist service technicians with estimating repair costs using auto estimating tools and ensure accurate documentation of work orders.
Handle cash transactions accurately and maintain detailed records of all customer interactions and sales activities.
Collaborate with the service team to ensure timely vehicle repairs and high levels of customer satisfaction.

Skills

Proven dealership experience with a strong understanding of automotive service management and repair processes.
Extensive knowledge of automotive diagnostics, mechanical systems, and vehicle maintenance procedures.
Skilled in auto estimating software, service writing, and auto body repair processes.
Excellent customer service skills with the ability to communicate technical information clearly and professionally.
Demonstrated ability to upsell services effectively while maintaining integrity and transparency with customers.
Experience working with mechanic teams on various repairs including transmissions, oil changes, alignment, suspension, tire service, diesel engines, brakes, shocks & struts, air brakes, and more.
Maintaining confidentiality and security standards.

This role is ideal for motivated individuals passionate about cars who thrive in a lively environment dedicated to delivering outstanding automotive care. If you’re eager to grow your career in automotive sales and service support while making a positive impact on customers’ driving experiences—this is the perfect opportunity for you!

Pay: $18.00 - $22.00 per hour

Benefits: