Opelika Ford - Automotive Service Advisor

OPELIKA FORD INC • Opelika, Alabama, United States • 1m ago

Opelika Ford is hiring in our Service Department!! We are looking for an experienced and motivated automotive dealership Service Advisor to join our team! The ideal candidate is a high energy individual who is looking for an opportunity to gain experience and learn from a dedicated team of mentors. This position includes identifying problems with automobiles, gathering information about warranties and provisions for service coverage and drafting orders for repairs to be done. Being a determined self-starter who maintains a consistent level of outstanding customer satisfaction are must-have qualities for the Service Advisor position.

If this sounds like the perfect opportunity for you, then we encourage you to apply now!

RESPONSIBILITIES

Greets and consults with customers to interpret their needs and arrange for appropriate service
Serves as the primary point of contact for all automotive service and repair matters
Consult with mechanics about necessary repairs and possible alternatives to expensive work
Sells additional needed services
Sets and manages the expectations for service delivery for both the customers and mechanics
Continuously updates customers on repair needs and completion times
Verify that the final invoice reconciles with the work performed on the repair order
Performs other duties as assigned

QUALIFICATIONS

One year of dealership Service Advisor experience, preferred
Must have a proven record of achieving exceptional customer satisfaction
Must have a valid driver's license and be in good standing
Must exhibit personal and professional integrity
Have a desire for a long term career with a growing organization
Reynolds and Reynolds experience; preferred

BENEFITS

Progressive and Competitive Pay Plan
Strong mentorship program to help you gain the experience you need to progress your career
Excellent opportunities for growth and internal promotions
Ongoing Training and Education
Employee Purchase and Service Discounts
Paid Vacation
Full insurance benefit options including Medical, Dental, Vision, Life, Disability, and Accident Insurance
401(k) Retirement Savings Plan
Team-oriented, professional and fun work environment