Automotive BDC / Internet Manager

Tameron Honda Eastern Shore • Full-time • Daphne, Alabama, United States • $50k - $90k / year • 2w ago

9871 Justina Avenue, Daphne, AL 36526

Automotive BDC/Internet Manager

Salary Range: $50,000 - $90,000

Previous BDC, Call Center, or Automotive Sales Management Experience Preferred

Hours: Monday – Saturday: 8:00am – 7:00pm

Tameron Honda Eastern Shore is a great place to build a rewarding leadership career! We provide a fun, fast-paced work environment along with a supportive and results-driven team culture. Our growing Business Development Center (BDC) is seeking an experienced, driven, and tech-savvy BDC/Internet Manager to lead our team of Internet Sales Consultants to drive performance, and elevate the customer experience across multiple locations. The Tameron BDC Department works for 11 locations and is growing!

Are you passionate about leading teams and developing talent?
Do you thrive in a fast-paced, high-volume environment?
Do you have experience in a call center, automotive dealership, or BDC environment and are ready to take the next step in your career?

If you answered “yes” to any of these questions, Apply Now! We are looking for a strong leader who is ready to grow with us and make an immediate impact.

Responsibilities:

Lead, coach, and develop a team of BDC/Internet Sales Consultants across multiple Tameron locations.
Drive performance metrics including appointment set, show, and sold ratios.
Monitor and manage all incoming phone calls, internet leads, and chat inquiries through the CRM platform.
Ensure consistent, high-quality communication with customers via phone, email, and text.
Train and mentor team members on best practices, scripts, and objection handling.
Work closely with Sales Managers to ensure seamless handoff and appointment success.
Track daily, weekly, and monthly KPIs and hold team accountable to performance goals.
Improve processes to increase lead conversion, response time, and overall customer satisfaction.
Maintain a positive, high-energy team environment focused on results and growth.

Qualifications/Requirements:

Previous BDC, call center, or automotive sales management experience preferred.
Strong leadership, coaching, and team-building skills.
High energy, competitiveness, and results-driven mindset.
Excellent communication and customer service skills.
Ability to multitask and manage multiple priorities in a fast-paced environment.
Strong organizational and time-management skills.
Experience working with CRM tools (DriveCentric, CDK, etc.) preferred.
Must be authorized to work in the United States.
Must pass pre-employment background check and drug screening.

Full-time Benefits: