Service Advisor Trainee-Mercedes-Benz Grapevine

Avondale Group • Grapevine, Texas, United States • 2w ago

Overview:

For over 35 years, Avondale Group has grown to become one of the most respected family-owned automotive groups in the world. We pride ourselves on creating an elevated client experience from purchase, to service, to collision repair, to subscription and beyond. The sincere and endless commitment to our employees drives our success and the inclusive culture makes Avondale Mercedes-Benz Grapevine a truly special place!

We feel honored that we attract, nurture, respect and retain the most talented people in the industry! We do so by providing a world-class, high-quality work environment where productivity, innovation, and personal and professional growth lead to success and lasting, meaningful relationships. It would be our sincere pleasure to show you this, first-hand.

EXCELLENT MEDICAL INSURANCE AND LIFE BENEFITS FOR YOU AND YOUR FAMILY!

Your Choice of Medical Plans (we reduced employee healthcare expense through our self-insured plans for our employees and their families for 2024)
Dental
Vision
FREE Company Paid Life Insurance
FREE Employee Assistance Program Support for all employees
401K Retirement Plan
Paid Holidays/Vacation/Paid Time Of

Avondale is proud to represent Mercedes-Benz, Sprinter Commercial Vehicles, Porsche, Aston Martin, Bentley, Rolls Royce, McLaren, Maserati and Koenigsegg.

Who is Avondale Group?

A career at Avondale

Responsibilities:

Our Service Experience Associates assist with service department processes to ensure an elevated client experience. The SEA will be trained to complete necessary tasks involved throughout the service experience to ultimately improve overall communication and experience for our clients.

Service Drive Process

Assist ASM with daily activities to ensure expedited client updates
Understands and utilizes current and future systems (CDK, SDL, Text to Drive, Voile etc.)
Assists ASM by notifying clients when repairs are completed, and vehicle is ready for delivery
Assists with Service Drive Traffic
- Assists ASM Team with greeting and starting Repair Order
Review, send, and schedule Express Pay
Review of next day appointments to provide an elevated experience at time of appointment

Claims Management

Process and submit extended warranty claims
Process and submit tire and wheel contract claims
Process and submit additional third-party coverage claims (Windshield, Dent, etc.)

Outbound Strategies

Outbound Special-Order Parts communication
Outbound Campaign/Recall communication
Outbound CSI follow ups

Further Development

Lateral Support Training in other service operations
- Internal Assistant Service Manager
- Warranty and Booking
- Loan Car Process

Qualifications:

EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); and one to three months related experience and/or training; or equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS (Including Driver's License)
Operator's Driver's License (must be insurable)

PHYSICAL DEMANDS The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Work Location: In person