Position Summary
The Service Manager is responsible for the daily operations of the service department, leading a team of technicians to deliver exceptional customer service, maximize productivity, and ensure the highest standards of safety and quality. This role requires a hands-on leader with strong supervisory experience who can drive operational excellence while building and maintaining strong customer relationships.
Key Responsibilities
Operations & Service Delivery
- Oversee all service department operations including tire sales, installation, balancing, retreading, and emergency roadside service.
- Schedule and coordinate daily workflow to ensure timely completion of all service work and maximize technician efficiency.
- Maintain a clean, organized, and safe shop environment in compliance with OSHA and company safety standards.
- Monitor and manage parts and tire inventory levels to minimize downtime and control costs.
- Ensure proper documentation of all work orders, inspections, and repair records.
Leadership & Team Development
- Recruit, train, develop, and evaluate service technicians and support staff.
- Set performance goals, conduct regular reviews, and provide ongoing coaching and mentoring.
- Foster a positive, team-oriented culture focused on accountability and continuous improvement.
- Ensure all technicians maintain required certifications and complete applicable training programs.
Customer Relations
- Serve as a primary point of contact for commercial fleet customers, building long-term relationships and ensuring satisfaction.
- Resolve customer complaints and concerns promptly and professionally.
- Collaborate with sales team to support account retention and identify opportunities for service expansion.
- Conduct fleet reviews and tire program consultations with key accounts as needed.
Financial Performance
- Monitor department KPIs including labor efficiency, gross profit, and service revenue targets.
- Control labor costs and minimize waste through effective scheduling and resource allocation.
- Prepare and review daily reports; communicate financial results and opportunities to management.
- Assist in the development of departmental budgets and capital expenditure plans.
Qualifications
Required
- Minimum 5 years of supervisory or management experience, preferably in a service or automotive environment.
- Minimum 2 years of experience in the tire industry or a closely related field.
- Proven ability to lead and motivate a team in a fast-paced service environment.
- Excellent communication, problem-solving, and organizational skills.
- Proficiency in service management software and Microsoft Office Suite.
- Valid driver's license with a clean driving record; CDL preferred.
- Ability to work flexible hours including weekends and on-call as business needs require.
Preferred
- TIA (Tire Industry Association) certification or equivalent industry credential.
- Experience managing commercial fleet tire programs for large accounts.
- Background in P&L management and budgeting at the department level.
- Familiarity with DOT regulations and commercial vehicle compliance requirements.
- Mechanical aptitude and hands-on mechanical experience are a strong bonus — candidates with a working knowledge of vehicle systems and the ability to assist or advise technicians on mechanical matters will be highly regarded.
Physical Requirements
- Ability to lift and carry up to 75 lbs. regularly.
- Must be able to stand, walk, and work in a shop environment for extended periods.
- Comfortable working outdoors and in varying weather conditions when supporting roadside service operations.
Compensation & Benefits
- Competitive base salary commensurate with experience.
- Comprehensive health, dental, and vision insurance.
- 401(k) with company match.
- Paid time off, holidays, and ongoing training opportunities.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Experience:
- Tire service: 2 years (Preferred)
- management: 2 years (Preferred)
Work Location: In person
