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Operations Support Coordinator

RW Screw LLC • Full-time • Massillon, OH, US • $24 - $28 / hour • 3m ago

Job Title: Operations Support Coordinator

Job Status: Full-Time Employee

Department: Operations / Quality / Customer Support

Reports To: Materials Manager (dotted line to Quality Manager)

Position Summary

The Operations Support Coordinator serves as a central support role bridging Customer Service, Quality, and Operations. This position is responsible for managing customer order flow, supporting shipping and administrative functions, and coordinating quality documentation including PPAP submissions and customer compliance requirements.

This role ensures customer expectations are met while maintaining accurate documentation, supporting internal processes, and driving communication across departments.

Essential Duties and Responsibilities

Customer Service & Order Management

Provide excellent customer service via phone and email, handling incoming inquiries and communications
Consult with customers to provide product information, pricing, delivery updates, and resolve concerns
Enter incoming orders, maintain quotes, and ensure timely response to all customer communications
Track shipments against schedule and proactively communicate delays or changes
Manage all order-related documentation including acknowledgements and updates
Research and respond to customer requests regarding shipments, releases, and order status
Support the sales team with required documents, reports, and spreadsheets
Maintain accurate filing systems for orders, changes, and shipments
Perform annual customer file review, cleanup, and organization
Exercise independent judgment in handling customer issues when supervision is unavailable

Shipping & Operations Support

Serve as backup support for shipping functions including packing slips, inventory adjustments, and shipment documentation
Coordinate with production and materials teams to ensure alignment between order demand and shipment timing
Assist in tracking and reporting key operational metrics weekly and monthly
Support cross-functional communication to ensure smooth order-to-ship flow

Quality & PPAP Coordination

Coordinate and track all PPAP (Production Part Approval Process) requirements for customer programs.
Maintain customer-specific quality documentation, ensuring accuracy and completeness.
Prepare and compile PPAP packages including dimensional results, certifications, and required documentation.
Track submission timelines and ensure on-time completion of all customer quality requirements.
Interface with Quality Engineers to gather required technical data and approvals.
Manage customer portals for PPAP submissions and updates where applicable.
Maintain organized records of all submitted and approved PPAPs.
Support audit preparation by ensuring documentation is current and accessible.
Assist in tracking customer complaints and quality-related documentation as needed.

General Administrative Responsibilities

Prioritize and manage multiple tasks with minimal supervision
Maintain high attention to detail across all documentation and data entry
Identify opportunities for process improvement in customer service, quality tracking, and administrative workflows
Support additional administrative and operational tasks as needed

This description outlines the general nature and level of work expected for this position and is not intended to be an exhaustive list of duties or responsibilities.

Required Qualifications

Minimum 2 years of customer service, administrative, or manufacturing support experience
Manufacturing environment experience preferred
Strong understanding of order entry, shipping processes, and customer communication
Proficient in Microsoft Word and Excel
Strong data entry and organizational skills
Excellent verbal and written communication skills
Self-motivated with the ability to multitask and prioritize effectively
High attention to detail and accuracy

Preferred Qualifications