Toyota - Assistant Service Manager

Burdick Toyota • Full-time • Cicero, New York State, United States • $90k - $100k / year • 2m ago

At Burdick Automotive, our legacy is built on more than just cars — it’s built on people. Our story began in 1937, when Grant and Glenn Burdick opened a small gas station on Route 11 in North Syracuse. Over four generations, that humble start has grown into a thriving automotive group representing some of the most respected brands in the industry, including Toyota, BMW, Lexus, and Ford.

Through the decades, our family’s passion for automobiles has been matched only by our dedication to exceptional service, teamwork, and community. We’ve grown and adapted with the times, but our core values of integrity, hard work, and customer focus have remained constant.

At Burdick Automotive, you’re not just taking a job — you’re building a career in an environment that values your contributions, invests in your growth, and celebrates success together. With our continued expansion and commitment to excellence, there’s never been a better time to join our team and help shape the next chapter of our story.

Be part of a legacy. Drive the future.

Burdick Toyota in Cicero, NY, has a unique employment opportunity for our automotive dealership service department for a qualified Assistant Service Manager.

Candidates must have Automotive Service Advisor experience and a proven track record of successful CSI results. Having the knowledge and a clear understanding of the repair order and warranty processes is also a must for this position.

If you have been an Advisor and believe you are ready for the next step and can't find that opportunity at your current dealership, this could be the perfect opportunity for you. Don't wait!

Qualifications and Skills:

· Excellent communication skills

· High customer-service orientation

· 2 years’ experience in an auto-repair facility

· 1 year of supervisory experience

· Ability to pass drug/alcohol test

· Ability to drive manual transmission vehicles preferred

· Clean, valid driver’s license

Essential Job Functions:

· Strive to meet forecasted sales and profit goals and objectives

· Strive for harmony and teamwork with all other departments

· Understand, keep abreast of, and comply with federal, state and local regulations that affect service operations such as hazardous waste disposal, OSHA right to know, etc.

· Update job knowledge by participating in training and other educational opportunities and by reading professional publications

· Accept ownership for accomplishing new and different requests and explore opportunities to add value to job accomplishments

· Train, advise and assist the performance of the service department staff, so that the department runs efficient and at maximum production

· Establish and maintain excellent working relationships with customers to encourage repeat and referral business

· Handle and resolve customer complaints with integrity and poise

· Quality check completed jobs

· Ensure that work and customer areas are kept organized and clean

· Ensure that all of the proper paperwork and documentation is included with the original repair orders to support service completed

· Improve service processes by analyzing service procedures and identifying needs for improvement

· Develop and implement new approaches as necessary

Why Work for Burdick Automotive?

Great work environment
Medical, Dental, Vision and Voluntary Benefits
401k Match
Paid Holidays
Paid Sick Time
Paid Vacation
Employee Purchase Program
Opportunities for Growth

Burdick Toyota is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $90,000.00 - $100,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Retirement plan
Vision insurance

License/Certification:

Driver's License (Required)

Work Location: In person

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