BDC Manager / Business Development

Subaru Of Cherry Hill • Cherry Hill, New Jersey, United States • $65k - $100k / year • 1w ago

1800 Route 70 West, Cherry Hill, NJ 08002

BDC Manager / Business Development

Competitive Salary Range: $65,000 - $100,000
Plus Performance-Based Incentives

A Minimum of 3 Years of Experience in Automotive Sales, Business Development Centers (BDC), or Customer Service Management is Required

Job Introduction:

Join our dynamic team at Subaru of Cherry Hill, NJ as a BDC Manager and take the lead in enhancing our customer communication and lead management initiatives. This pivotal role is designed for an experienced professional who is committed to driving appointment generation, improving lead conversion rates, and ensuring a consistent and superior customer experience across all channels.

Job Description:

As a hands-on leader, the BDC Manager will transform digital and phone inquiries into confirmed sales and service appointments. You will play a critical role in advancing dealership performance by refining processes, developing your team, and maximizing every opportunity for success. Your leadership will help shape the customer journey and drive results in a fast-paced, performance-driven environment.

Benefits:

Competitive salary ranging from $65,000 to $100,000+, supplemented by performance-based incentives
Comprehensive health, dental, and vision benefits
401(k) retirement plan
Generous paid time off policy
Abundant opportunities for growth and career advancement

Key Responsibilities:

Oversee daily BDC operations, including inbound and outbound lead handling
Manage and coach the BDC team to achieve sales and customer satisfaction goals
Develop and refine follow-up processes to increase appointment set and show rates
Monitor performance metrics (response time, conversion rates, KPIs) and drive improvements
Maintain CRM accuracy and enforce consistent processes
Collaborate with sales leadership to ensure a seamless customer journey

Job Requirements:

Minimum of 3 years of experience in automotive sales, business development centers (BDC), or customer service management
Previous leadership or team management experience is preferred
Exceptional communication, coaching, and organizational skills
Proficient in CRM systems and lead management tools
Ability to thrive in a fast-paced, performance-oriented environment
Please upload your resume. Completing the online assessment will grant you priority consideration!
Must be authorized to work in the U.S. without sponsorship and be a current resident.
Pre-employment background checks are required, including MVR, and drug screening.

Preferred Qualifications:

Experience in an automotive dealership, particularly with an import or Subaru brand
Bachelor’s degree in Business, Marketing, or a related field is preferred, but not required

If you are ready to elevate your career and make a significant impact in a leading automotive environment, we encourage you to apply for the BDC Manager position today. Your expertise can drive our success and enhance our customer relationships.

We are an Equal Opportunity Employer.
All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.