Job Summary
Mountain Side Powersports of Wilton has an immediate opening for a Service and Parts advisor. This dealership sells and services and provides parts and accessories for Skidoo snowmobiles, Can-am Atv and Side X Sides, Kawasaki motorcycle and ATV's, CF Moto ATV and Side x Sides and Kayo. The selected person will act as a liaison between the Customer and technical staff ensuring proper repair of units, provide description of repairs and billing.
Duties
- Greet customers warmly and identify their vehicle service or parts needs with enthusiasm and professionalism
- Explain service procedures, estimates, and repair options clearly and transparently
- Upsell additional services or parts that enhance vehicle performance and safety while maintaining integrity
- Manage service writing, including documenting customer requests, technician notes, and repair details accurately
- Handle cash transactions efficiently while maintaining accurate records
- Coordinate with the parts department to ensure timely availability of parts needed for repairs or maintenance
- Provide excellent customer service by addressing questions or concerns promptly and professionally
- Maintain a clean and organized work environment to ensure safety and efficiency
Skills
- Organization
- Follow up skills
- Proper phone etiquette
- Ability to learn dealer management software
- Excellent customer service skills with the ability to communicate technical information clearly to clients
- Skilled in upselling services and parts ethically to enhance customer satisfaction and dealership profitability
- Strong cash handling skills combined with attention to detail in record-keeping
- Ability to work efficiently in a fast-paced environment while maintaining professionalism.
Pay: $50,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Retirement plan
Work Location: In person
