Service Advisor

Beyer Volvo Cars Dulles • Sterling, Virginia, United States • $100k - $150k / year • 2w ago

We are seeking to add a highly-motivated, customer-focused Service Advisor to handle Volvo service customers' concerns. This position requires excellent communication skills and a high customer service orientation. Candidate must be reliable, dependable, and preferred to have a minimum of 1-year related experience with a high CSI and Sales history. Must possess a valid driver's license and be detailed oriented.

Beyer Auto offers a great work environment with competitive pay, 401(k) plan, health and dental benefits and strong management support. We have plenty of service traffic, and our service business continues to grow.

What We Offer:

Competitive Benefits Package
Company-Paid Volvo Factory Training
Retirement 401K with *Employee Match up to 6%
Affordable Health and Vision Insurance
Life & Disability Insurance
Professional Work Environment
Supportive OEM
Paid Vacations

Service Advisor Responsibilities:

Greeting customers promptly
Obtaining customer and vehicle information
Clearly reporting all vehicle symptoms as described by the customer
Determining and recommending needed maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and updating customers frequently
Verifying that the final invoice reconciles with the work performed on the repair order
Explaining all completed work and charges to customers

Requirements: