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Automotive Service Manager

Subaru of Sterling • Full-time • Sterling, Virginia, United States • $63.47k - $92.15k / year • 4d ago

Dealership:

L0823 Subaru of Sterling

Subaru of Sterling

Now Hiring: Automotive Service Manager/ Fixed Ops Manager

We are seeking a proven leader to oversee and elevate our service department at a well-established dealership.

This opportunity for a driven professional who understands what it takes to deliver exceptional client experiences while maximizing profitability, efficiency, and team performance.

What You’ll Do:

Lead and develop a team of advisors, technicians, and support staff
Drive customer retention through elite-level service and follow-up
Monitor and improve key performance metrics (ELR, CP/RO, hours per RO, CSI, warranty performance)
Maintain strong manufacturer compliance and operational standards
Oversee scheduling, workflow, and shop productivity
Collaborate with parts and sales departments to maximize overall fixed ops performance

What We’re Looking For:

Proven experience as a Service Manager in a high-line or luxury dealership environment
Strong understanding of manufacturer warranty processes and compliance standards
Demonstrated ability to maintain exceptional CSI scores
Experience managing advanced diagnostic teams and complex repair environments
Deep knowledge of fixed operations financials and performance reporting
Leadership style that balances accountability with team development
Professional presence aligned with a premium brand experience

We offer best in class industry benefits:

Competitive pay
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Work Location: In person

Reasonable accommodations may be made to enable individuals to perform the essential functions.

NOTE: This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.