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Service Manager

Bob Johnson Auto Group • Full-time • Rochester, New York State, United States • $100k - $200k / year • 2m ago

Automotive Service Manager

Location

Bob Johnson Auto Group Rochester NY

Job Type

Full-Time

About Us

Bob Johnson is a customer-focused automotive repair and maintenance facility committed to delivering high-quality service and building long-term relationships with our clients. We are looking for a motivated and experienced Automotive Service Manager to lead our service department and drive operational success.

Position Summary

The Automotive Service Manager is responsible for overseeing daily operations of the service department, managing a team of technicians and service advisors, ensuring excellent customer service, and maximizing shop productivity and profitability.

Key Responsibilities

Manage day-to-day operations of the service department
Lead, coach, and motivate technicians and service advisors
Ensure high-quality workmanship and timely vehicle delivery
Build strong relationships with customers and handle escalations
Maintain workflow efficiency and optimize shop capacity
Monitor KPIs such as labor sales, efficiency, and gross profit
Oversee estimating, scheduling, and repair order accuracy
Ensure compliance with safety and company policies
Coordinate training and development for staff
Work closely with parts suppliers and maintain inventory control

Compensation & Benefits

Competitive salary + performance-based bonuses $100,000-$200,000
Health, dental, and vision insurance (if applicable)
Paid time off and holidays
Ongoing training and career advancement opportunities
Employee discounts

Qualifications

Proven experience as an Automotive Service Manager or similar role
Strong leadership and team management skills
Excellent customer service and communication abilities
Solid understanding of automotive systems and repair processes
Experience with shop management systems (e.g., Tekmetric, Shop-Ware, Mitchell, Reynolds & Reynolds, etc.)
Ability to analyze performance metrics and drive results
Valid driver’s license

Preferred Qualifications