Hagerstown KIA is a growing, family-oriented dealership and service center located in Hagerstown, MD. We take pride in providing excellent customer service while offering our employees a supportive and professional work environment. Our clean, air-conditioned shop is equipped with the latest tools and technology to help our team succeed.
- Weekly pay, monthly commissions and bonuses
- 401(k) with employer match
- Health, dental, and vision insurance
- HSA
- Life insurance
- Paid time off (PTO)
- Employee service and vehicle discounts
- Professional development assistance
Hagerstown KIA is seeking an experienced Automotive Service Advisor / Service Writer to join our growing service department. This role is perfect for someone who thrives in a fast-paced dealership environment, enjoys delivering outstanding customer service, and has strong automotive knowledge. You’ll be the primary point of contact for service customers and play a key role in ensuring smooth daily operations.
Greet customers and write up service appointments promptly and professionally
Listen to customer concerns and document them clearly for technicians
Provide accurate repair estimates and explain recommended maintenance
Communicate with the parts department and technicians to support efficient workflow
Update customers on repair status and obtain approval for additional services
Achieve department goals and maintain high customer satisfaction ratings
Review completed repair orders for accuracy and completeness
Upsell maintenance services based on vehicle needs
Handle customer questions, complaints, and follow-ups professionally
Maintain accurate customer and service records
Report additional tasks or needs to management
Valid U.S. driver’s license (Required)
1+ year experience as an Automotive Service Advisor or Service Writer (Preferred)
Strong customer service and communication skills
Mechanical knowledge (shocks, struts, oil changes, diagnostics, etc.)
Ability to multitask in a fast-paced dealership environment
Team-oriented attitude with a professional appearance
High attention to detail
High School Diploma or equivalent (Required)
Experience in automotive sales or dealership customer service is a plus
Reliability and strong problem-solving skills
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
