Parts Specialist

Kitsap Tractor & Equipment • Full-time • Silverdale, Washington State, United States • $20 - $23 / hour • 2w ago

Kitsap Tractor & Equipment is a growing, family-owned heavy equipment dealership serving Western Washington since the 1990s. We represent Hitachi construction equipment, Kubota tractors and compact equipment, and STIHL power equipment. As we continue to grow, we’re looking to add a Parts & Service Specialist to our Silverdale team. This is a front-counter and phone-based role focused on helping customers with parts, service intake, and keeping the process straightforward and efficient.

What You’ll Do:
Assist customers (in person, over the phone, and via email) with parts and service needs
Identify and source parts for Hitachi, Kubota, and STIHL equipment
Coordinate service intake and communicate customer concerns clearly to the shop
Handle work order intake, invoicing, payment processing, and follow-up
Keep customers informed on order status, service timelines, and availability
Build and maintain relationships with contractors, operators, and homeowners
Help maintain an organized, accurate front counter and parts department

What We’re Looking For:
Mechanical knowledge and experience preferred
Clear, professional communication
Strong follow-through and attention to detail
Ability to stay organized and handle multiple tasks at once
Self-motivated and dependable
Comfortable learning new systems and processes
Parts, service writing, heavy equipment, automotive, ag, or related experience is very helpful, but not required

What Success Looks Like:
Customers are helped quickly and professionally
Parts and service paperwork is handled accurately
Customers know what to expect and when to expect it
Issues are followed through without being passed around or dropped
The front counter runs smoothly, even during busy periods

Why Join Kitsap Tractor?
Family-owned, growing company with long-term stability
Represent industry-leading brands (Hitachi, Kubota, STIHL)
Opportunity to grow as the company expands
Team-oriented environment where your work matters

Pay: $20-$23/hour DOE
Part-time or Full-time available

Requirements:
Must be able to pass a drug test
Must have reliable transportation
Must be able to work Saturdays, with Sunday and a weekday off

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Benefits: