Automotive Service Manager

DARCARS Automotive Group • Full-time • Marlow Heights, Maryland, United States • $180k - $240k / year • 3m ago

DARCARS Chrysler of Marlow Heights is now hiring a Service Manager

$180,000 – $240,000+ based on experience

DARCARS Automotive Group is seeking a high-performing Chrysler Service Manager to lead operations at a one point store. This is a high-income leadership opportunity for a driven service professional who thrives in a fast-paced environment and knows how to build a profitable, customer-focused service department.

This role is ideal for a results-oriented leader who can take full ownership of a single-location operation, drive performance, and elevate both team productivity and customer satisfaction.

If you are a hands-on service leader who knows how to motivate teams, increase service absorption, and deliver an exceptional ownership experience, we want to hear from you.

Qualifications

4+ years automotive service technical experience
5+ years Service Manager or Service Advisor leadership experience
Strong leadership and team management skills
Proven ability to drive revenue, productivity, and customer satisfaction
Excellent communication and problem-solving abilities
Experience managing service operations in a dealership environment
CDJR (Chrysler, Dodge, Jeep, Ram) experience preferred
Body Shop experience is a plus

Why Join DARCARS?

$180K – $240K+ earning potential based on experience
Leadership role with full operational control of a one point store
Established customer base
Strong support from an established automotive group
Comprehensive benefits package
401(k) with company participation
Employee discounts on vehicles, parts, and service
Career advancement opportunities within a large dealership network
Opportunities to participate in community initiatives

Key Responsibilities

Lead and manage all operations of the service department for maximum profitability and efficiency
Forecast departmental goals and execute strategies to achieve them
Manage staffing including hiring, training, coaching, and performance management
Build and maintain a high-performing team of service advisors and technicians
Monitor and improve service KPIs including:
- Repair order trends
- Technician productivity and efficiency
- Sales per repair order
- Warranty performance and comeback rates
Maintain excellent customer satisfaction and retention
Resolve customer concerns professionally and effectively
Ensure compliance with federal, state, and local regulations
Work closely with manufacturer representatives and stay current on Chrysler policies and warranty procedures
Maintain department budgets and cost controls
Ensure a clean, safe, and professional environment for customers and staff

About DARCARS

DARCARS Automotive Group is one of the largest and most respected automotive dealership groups in the region, committed to delivering outstanding service to our customers while providing exceptional career opportunities for our employees.
This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.

We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.

#indeedhigh

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