Service Advisor / Service Writer

Freightliner of Grand Rapids • Full-time • Grand Rapids, Michigan, United States • $57k - $90k / year • 2m ago

Job Summary
We are seeking an energetic and customer-focused Service Advisor / Service Writer to join our service team. In this role, you will be the vital link between our customers and our skilled technicians, ensuring a seamless and positive service experience. Your enthusiasm for automotive repair combined with your excellent communication skills will help drive customer satisfaction, loyalty, and repeat business. This position offers an exciting opportunity to work in a fast-paced environment where your mechanical knowledge and sales abilities will make a real impact. This is a second shift position that covers Monday through Friday 1:30 pm to 10:00 pm. This is a salary position with a monthly bonus based on our bottom line.

Duties

Greet customers warmly and listen carefully to understand their vehicle concerns and service needs
Write detailed service estimates, accurately documenting vehicle issues and recommended repairs using auto estimating software
Communicate effectively with technicians to relay customer concerns and ensure timely completion of repairs
Upsell additional services such as oil changes, tire rotations, brake repairs, alignments, suspension work, and diagnostics to maximize customer value
Manage the service workflow by scheduling appointments, prioritizing repairs, and maintaining efficient shop operations
Handle cash transactions, process payments accurately, and maintain detailed records of all service activities
Provide exceptional customer service by explaining repair procedures clearly and ensuring customer satisfaction throughout the service process

Skills

Proven dealership experience with organizational and multi tasking skills
Strong mechanical knowledge with familiarity in diagnostics, transmissions, diesel engines, air brakes, shocks & struts, and other repair areas
Experience in repair estimating, suspension work, brake repair, oil changes, and oil filter replacements
Ability to upsell services confidently while maintaining integrity and customer trust
Excellent communication skills with a focus on customer service excellence
Knowledge of truck repair procedures including mechanical troubleshooting and diagnostics
Experience with cash handling and sales transactions in a fast-paced environment
Familiarity with automotive sales processes is a plus but not required

Join us to be part of a vibrant team dedicated to delivering top-tier heavy duty truck care. Your passion for cars combined with your ability to connect with customers will help us grow while providing rewarding career development opportunities. We value proactive individuals who thrive on helping others get back on the road safely!

Pay: $57,000.00 - $90,000.00 per year

Benefits: