Service Manager

Briarwood Ford • Full-time • Saline, Michigan, United States • $1 / year • 3w ago

Service Manager – Briarwood Ford

Location: Saline, MI

The Mission: We’re looking for a conductor. As the Service Manager at Briarwood Ford, you are the heartbeat of the dealership. You’re responsible for turning a complex grid of technicians, advisors, remote services, and parts into a seamless, profitable, and high-CSI machine.

If you know how to build a culture where technicians want to work, and customers trust their mechanic, you’re exactly who we’re looking for.

The Core Responsibilities

Lead the Team: Oversee a diverse team of Service Advisors, Technicians, and our Remote Experience department. You’re the mentor, the coach, and—when necessary—the one who makes the tough calls.
Growth Mindset: You live and breathe growth and volume while also ensuring CSI remains a priority. You don't just report the numbers; you know how to move the needle.
Customer Advocate: You’ll handle the "tough" conversations with grace. You understand that in a town like Saline, our reputation is built one repair order at a time.
Process Architect: From the first click on the FordPass app to the final vehicle delivery, you ensure the workflow is tight, the communication is proactive, and the shop stays profitable.
Safety & Compliance: Ensure the shop stays up to spec with Ford standards, safety regulations, and environmental requirements.

What You Bring to the Table

The Experience: Minimum of 5+ years in automotive service management. If you have specific Ford Service Manager experience, you’re already at the top of our list.
Tech Literacy: Deep familiarity with DMS systems (CDK, Reynolds & Reynolds, etc.) and the Ford ecosystem (OASIS, PTS, FRS).
Leadership DNA: You lead by example. You aren’t afraid to get your hands dirty or spend time on the shop floor to understand why a job is stalled.
Strategic Thinking: You can look at a P&L statement and identify exactly where the leaks are and where the opportunities live.
Communication: You can explain a complex technical repair to a customer and a complex financial goal to the Dealer Principal with equal clarity.

Why Briarwood Ford?

The Reputation: We are a cornerstone of the Saline/Ann Arbor community. People know our name, and they expect the best.
Future-Forward: We are heavily invested in the future of Ford—meaning we embrace EVs, Mobile Service, and the latest diagnostic tech.
Autonomy: We trust our managers. You’ll have the resources and the authority to run your department like the business it is.
The Package: Highly competitive salary plus performance-based bonuses, full benefits (Health/Dental/Vision), 401k with match, and paid professional development.

Ready to Lead the Best Shop in Washtenaw County?

Apply today by submitting your resume and a brief cover letter outlining your management philosophy.

Pay: $1.00 per year

Benefits: