Automotive Service Dispatcher

Huntington Jeep Chrysler Dodge Ram Hyundai Genesis • Full-time • Huntington, NY, US • $75k - $95k / year • 1w ago

Join One of Long Island’s Premier Automotive Service Teams Our Dealership is seeking a highly organized Automotive Service Dispatcher to join our growing service team.

The Service Dispatcher plays a critical role in shop productivity by efficiently assigning repair orders to technicians based on skill level, workload, and repair complexity.

The ideal candidate is a strong communicator with a deep understanding of dealership service operations and a commitment to maximizing technician efficiency and customer satisfaction.

Key Responsibilities

● Dispatch repair orders to technicians based on skill set, certification, and shop capacity

● Monitor workflow to ensure timely completion of customer vehicles

● Balance work evenly to maximize technician productivity and efficiency

● Communicate with service advisors and management regarding repair status and shop capacity

● Prioritize waiters, comebacks, warranty repairs, and internal work appropriately

● Track technician proficiency, certifications, and specialties

● Assist in managing shop loading and minimizing downtime

● Maintain accurate records in the dealership management system Qualifications

● Prior experience as an automotive service dispatcher, shop foreman, or service advisor

● Strong understanding of dealership service operations

● Experience with Dealertrack DMS preferred

● Knowledge of Stellantis, Hyundai, and Genesis warranty procedures is a plus ● Excellent organizational and communication skills

● Ability to work in a fast-paced environment and make sound decisions

● Strong attention to detail and problem-solving skills ● Professional demeanor and team-oriented attitude

What We Offer

● Competitive compensation with performance opportunities

● Opportunities for growth and advancement within the organization

● Supportive and collaborative team environment

● Medical, dental, and vision insurance

● 401(k) with employer contribution ● Paid time off and paid holidays

● Employee purchase program

● Discounts on products and services

● Ongoing training and professional development

About Us Our dealerships have proudly served Long Island for decades, delivering exceptional sales and service experiences to our customers. As a family-owned and operated organization, we are committed to investing in our employees and creating a workplace where talented individuals can thrive. Apply Today If you are an experienced service professional who excels at organizing shop workflow and helping technicians succeed, we would love to hear from you.

Apply today and become part of a team dedicated to operational excellence and outstanding customer service.

Pay: $75,000.00 - $95,000.00 per year

Benefits: