Service Writer for a Truck Repair Shop

Skyliner Truck Center Corp • Full-time • Pittston, PA, US • $20 - $26 / hour • 2m ago

About us:

We are Skyliner Truck Center - full service truck and trailer repair shop located in Pittston, PA.

We are looking for a responsible and trustworthy individual with prior experience in the field. 40 -50 hours per week. Must be able to work second shift till 7 or 8 pm and some Saturdays.

Must have good customer service skills , service writting experience in diesel truck parts sales and repairs .

Must be professional, highly motivated and organized. Able to multitask in a fast paste environment.

Responsibilities:

-Check-in and check-out customers, ensuring accurate information is recorded on work orders and invoices

- Answer phone calls, take messages, communicate with technicians to ensure the most efficient work flow

-Dispatching technicians during Mobil Service Calls

-Create work orders,estimates, invoices, check in and out customers, taking payments

- Must be good with numbers and have previous cash handling experience

-Communicate with vendors, order parts, checking and replenishing inventory

-Keep accurate notes during the day, relay information to the management and staff

-Communicate with customers about services, follow up on payments

-Must know basic excel

- Sending /Receiving emails to customers

- Reconciling vendor statements, making payments

- Returning parts and cores to vendors when required

-Maintain a clean and organized front desk and reception area

- Picking up parts from dealers when necessary

- Calling customers about upcoming maintenance, follow up on payments/

Skills:

Knowledge of Russian Language is a plus
- Attention to detail and accuracy in handling customer information
- Ability to remain calm under pressure and handle difficult situations with tact
- Must have some knowledge of heavy duty truck parts

Pay: $20.00 - $26.00 per hour

Benefits: