Automotive Service Advisor / Writer

AutoTeam Delaware - Delaware Subaru, Kia of Wilmington, Delaware Cadillac • Full-time • Wilmington, Delaware, United States • $75k - $130k / year • 1w ago

Auto Team Delaware is growing and currently seeking an Experienced Automotive Service Advisor/ Writer to join our team. Prior Auto Service Advisor experience is required.

Benefits:

Closed Sundays!
Every other Saturday
Up to $130,000+/year Pay for Performance Based Individuals, With Unlimited Potential
Medical, Dental, Vision, Life, 401k
Paid Short & Long Term Disability Available
Paid Vacation & Holidays
Paid Wellness Program
Opportunity for Career Growth

Qualifications:

Prior Automotive Service Advisor/ Writer experience required
Must be willing to submit to a background check and drug screen
Clean driving record and valid driver’s license

Responsibilities:

Serve as a consultant for both our clients and technicians.
Stay up to date with customer service practices, product operational characteristics, and warranty policies
Become a persistent problem solver by assisting clients in determining their vehicle's needs and helping to set repair priorities
Provide concierge support for all owner inquiries, whether by phone or in-person to assure client retention
Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Ensure the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently.
Answer technical questions about vehicle problems, warranties, services, and repairs.
Maintain Customer Happiness scores at or above company standards.
Assist in diagnosing vehicle problems; order parts and tools as necessary.
Oversee administration of warranty claims as well as training.
Reinforces company policies and adheres to company standards.
Encourages compliance with applicable laws and regulations.
Maintain a good working relationship with factory(s) and foster positive employee relations.

Auto Team Delaware was originally founded in 1916 as Delaware Motor Sales, serving the entire Delaware area for over 100 years! In 1982, the current ownership assumed control of our dealer group, now known as Auto Team Delaware, which includes Delaware Cadillac, Delaware Subaru, and Kia of Wilmington.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Pay: $75,000.00 - $130,000.00 per year

Benefits: