BMW Service Advisor

BMW of the Main Line • Full-time • Bala Cynwyd, Pennsylvania, United States • $75k - $150k / year • 2m ago

BMW of the Main Line, Philadelphia's BMW Dealer is looking for a Service Advisor to join our team. This is an excellent opportunity for any automotive professional who is passionate about customer service.

Qualifications:

Minimum 1 year experience as a Service Advisor in a dealership or tire store setting
Passion to provide the highest level of customer service
Excellent communication and organizational skills
Ability to perform in a fast-paced environment
Familiarity with automotive software - CDK a plus
Professional attitude and appearance
Ability to pass pre-employment screening including driving, drug and background

Responsibilities:

Build rapport with all customers and expand your personal “book of business”
Assist and advise customer with all automotive service needs
Handle all incoming calls in a professional manner
Set, manage and deliver on customer expectations
Maintain accurate and timely communication during service visit
Create, monitor and complete quality work orders and invoices
Provide clear estimates of work required and recommended
Initiate and manage extended warranty and insurance claims
Ensure legal and warranty compliance on all documents and processes
Produce clear invoices with complete explanations of work performed or declined
Maintain a positive, team-oriented relationship with technicians and parts personnel
Assist all dealer personnel as required to foster positive outcomes for customers and coworkers
Complete and all required factory and company training

Benefits:

Generous and unique pay plan based on RO count, sold hours, labor and parts gross, and several other key performance indicators
Paid Vacation based on regular sales commissions
401K with company match
Excellent health benefits including vision and dental with generous company contribution
Company paid life and disability with supplemental plans available
Employee purchase program
Discounts on parts and repairs for immediate family members
Caring work environment
State of the art facility