About Lakeview Marine
Lakeview Marine is a locally owned dealership serving Central Indiana and the boating communities throughout the region. We carry some of the most respected names in the water:
Boats: Bentley, Stingray, Qwest Pontoons, Monterey, and Boston Whaler
Engines: Mercury, Suzuki, and Yamaha Outboards
Trailers: Mid-America, Marine Master, Triton, Yacht Club, Bear, and Heritage
Our service department is currently doing approximately $3M in annual revenue, and we have a clear plan to grow to $5M. To get there, we need the right person running the front end of that operation someone who can write tickets, talk to customers, manage the schedule, and keep a team of technicians moving in the right direction.
What This Role Is
This is not a pure desk job and it is not a pure wrenching job. It sits right in between. You will be the first person customers talk to when they bring their boat in, and one of the last voices they hear when it goes out. You will write the repair orders, coordinate the schedule for 3 to 5 technicians, handle parts needs, and keep things moving when the season gets busy. You do not need to be a technician on the floor but you need to understand what is happening on it and how to take care of the customers.
What You'll Do Day to DayCustomer Communication
- Greet customers, listen to their concerns, and translate what they describe into clear, accurate repair orders.
- Provide updates on job status proactively, before the customer has to call you.
- Walk customers through completed work, explain the invoice, and handle any questions or concerns with patience and professionalism.
- Build the kind of relationships that bring customers back every spring without thinking twice.
Service Writing & Scheduling
- Write complete, accurate repair orders from intake to close including labor descriptions, parts needed, and any customer authorizations.
- Schedule work orders across the tech team based on priority, complexity, and availability.
- Monitor the board daily, catch bottlenecks early, and adjust before they become problems.
- Coordinate with the parts department to make sure techs have what they need to keep jobs moving.
Team Coordination
- Provide direction and daily priorities to a team of 3 to 5 technicians.
- Be a steady, reliable presence on the floor available to answer questions, help troubleshoot, and make calls when a tech needs support.
- Hold the team accountable to quality and turnaround time without micromanaging.
- Flag performance issues or training needs to ownership so they can be addressed.
Parts & Warranty
- Identify and order parts for open work orders, working with suppliers and manufacturer portals to minimize delays.
- Process warranty claims accurately and on time across our manufacturer lines Bentley, Stingray, Qwest, Monterey, Boston Whaler, Mercury, Suzuki, and Yamaha.
- Maintain organized, complete service records that hold up to manufacturer audits.
- Stay current on warranty policies and technical service bulletins relevant to our lines.
What We're Looking For
- Experience in a marine service environment as a service writer, service advisor, or senior technician who has worked the desk.
- Strong communication skills. You can explain a carburetor issue to a first-time boat owner and a warranty dispute to a manufacturer rep in the same afternoon.
- Organized and process-oriented. You do not let things fall through the cracks.
- Comfortable with a DMS or service scheduling software — or willing to learn quickly.
- Working knowledge of outboard engines, boat systems, and marine trailers.
- Calm under pressure. Summers get busy. That is when this role matters most.
- A genuine passion for the water. It shows in how you treat customers who share it.
We will consider candidates with strong automotive or powersports service writing backgrounds if you have a genuine interest in marine and are willing to learn our product lines.
Compensation & Benefits
- Base salary: $50,000 – $65,000 depending on experience
- Paid time off and holidays
- Manufacturer training and certification support
- Employee discounts on parts, accessories, and services
- A real opportunity to grow into a broader management role as the department scales
How to Apply
Send your resume directly to:
Diversesuccessllc@gmail.com
No formal cover letter required. Just include a short note about your background in marine, powersports or equivalent service, what you have handled on the customer-facing side, and why this role interests you. We read every submission.
Pay: $50,000.00 - $65,000.00 per year
Benefits:
- Employee discount
- Paid time off
- Professional development assistance
Work Location: In person
