Service Manager

Luther Ford Ebensburg • Full-time • Ebensburg, Pennsylvania, United States • $65k / year • 2m ago

Overview
Join our dynamic automotive team as a Service Manager, where you will lead our service department with energy, expertise, and a passion for delivering exceptional customer experiences. In this pivotal role, you will oversee daily operations, manage a talented team of technicians and service advisors, and ensure that every vehicle leaving our facility meets the highest standards of quality and safety. Your leadership will drive customer satisfaction, boost sales through upselling and service recommendations, and foster a positive work environment that encourages growth and excellence.

Duties

Supervise daily service department operations, ensuring efficient workflow and timely vehicle turnaround.
Lead, motivate, and develop a team of service technicians and advisors to deliver outstanding automotive repair and maintenance services.
Oversee vehicle diagnostics, repairs, and maintenance procedures including oil changes, brake repairs, transmissions, suspension work, tire services, alignments, shocks & struts, air brake systems, diesel engine repairs, and auto body repairs.
Implement upselling strategies by identifying additional services such as auto estimating, service writing, and vehicle inspections to maximize revenue while meeting customer needs.
Ensure all service work adheres to safety standards and manufacturer specifications; maintain high-quality workmanship across all tasks.
Manage customer interactions by providing transparent explanations of repairs, estimates, and recommended services; handle customer concerns with professionalism and enthusiasm.
Oversee cash handling procedures and maintain accurate records of transactions; ensure compliance with dealership policies.
Coordinate with parts departments to ensure availability of necessary components for repairs; optimize inventory management.
Drive continuous improvement initiatives to enhance operational efficiency and customer satisfaction metrics.

Skills

Proven dealership experience with a strong background in auto service management.
Extensive knowledge of automotive diagnostics, mechanical repair techniques, and automotive service procedures.
Hands-on experience with a variety of vehicle systems including transmissions, oil changes, brake systems, suspensions, alignments, tire services, diesel engines, shocks & struts, air brakes, and auto body repairs.
Excellent customer service skills with the ability to communicate complex technical information clearly and positively.
Skilled in auto estimating software and service writing processes to accurately assess repair needs and generate detailed invoices.
Demonstrated ability to upsell additional services while maintaining integrity and customer trust.
Strong leadership qualities with experience managing technicians; ability to motivate teams toward achieving departmental goals.
Ability to handle cash transactions accurately; familiarity with dealership sales processes including automobile sales is a plus.
Mechanical knowledge combined with the ability to perform or oversee diagnostic testing effectively. Join us as a Service Manager if you’re ready to energize your career in the automotive industry! Bring your expertise in automotive repair along with your passion for delivering top-tier customer experiences—your leadership will make a difference every day!

Pay: From $65,000.00 per year

Benefits: