Diesel Service Manager

Berman Truck Group • Full-time • Ebensburg, Pennsylvania, United States • $65k - $80k / year • 3m ago

Service Manager

The Service Manager is responsible for overseeing the daily operations of the service department, ensuring efficient workflow, high-quality repairs, and exceptional customer satisfaction. This role leads service advisors, technicians, and support staff while driving productivity, profitability, safety compliance, and continuous improvement within the service operation.

Key Responsibilities

Department Leadership & Operations

Supervise all service department personnel; evaluate performance and implement corrective actions when necessary.
Manage day-to-day operations, including maintenance and repair of medium- and heavy-duty commercial diesel trucks.
Hire, train, and develop technicians and support staff, ensuring appropriate certifications are maintained.
Ensure compliance with DTNA service requirements and safety regulations (OSHA, environmental, hazardous waste).
Conduct and participate in team and safety meetings to align goals and foster communication.
Maintain a safe, organized, and efficient shop environment.

Financial Management

Prepare, monitor, and adjust annual business plans and budgets as needed.
Drive departmental profitability by selling labor and parts to meet targets.
Review monthly financials, productivity, and efficiency reports; make adjustments to meet goals.
Oversee Work in Process (WIP) and expedite repair completions.
Assist with collections of past-due invoices when necessary.

Sales & Customer Relations

Build and maintain strong relationships with customers, ensuring satisfaction and handling complaints with professionalism.
Communicate repair progress and updates through phone, email, or in person.
Promote additional service opportunities and collaborate with sales and parts departments to support cross-selling efforts.
Understand the local market, customer base, vendors, and competition to identify growth opportunities.

Technical Oversight

Assist technicians with diagnosing and repairing complex issues.
Troubleshoot, inspect, and road test vehicles to ensure quality and accuracy of work performed.
Review repair orders and ensure all documentation is accurate, complete, and compliant with warranty/vendor guidelines.
Monitor warranty claims, warranty recovery, and administer policy adjustments in the best interest of customers and the company.

Core Focus

Service department leadership and operational excellence
Customer satisfaction and quality service delivery
Team development, productivity, and safety compliance

Qualifications

Proven track record of meeting and exceeding departmental goals.
Minimum of 5–7 years of automotive or diesel truck service management experience.
Strong understanding of service processes, warranty administration, and customer service best practices
Strong technical knowledge of diesel engines (Detroit, Cummins, Cat experience preferred).
Proficiency in service management software and basic computer applications
Valid driver’s license with a clean Motor Vehicle Report (MVR).
Excellent leadership, communication, and problem-solving skills.
Strong work ethic, positive attitude, and commitment to customer satisfaction.

Service Standards & Expectations

Deliver consistent, high-quality service experiences for customers
Maintain professionalism, integrity, and accountability in all interactions
Promote a safety-first culture and ensure adherence to all policies and procedures
Foster teamwork, communication, and continuous improvement

Success in This Role Looks Like

Efficient shop operations with strong productivity and minimal delays
High customer satisfaction scores and repeat business
A well-trained, engaged, and accountable service team
Consistent compliance with safety, warranty, and company standards

Work Environment

Office and service shop environment
Frequent interaction with technicians, customers, parts staff, and leadership
Exposure to shop noise, equipment, and vehicle movement

Physical & Other Requirements

Ability to stand and walk throughout the shop as needed
Ability to lift up to 25–50 lbs. occasionally
Ability to work flexible hours, including occasional overtime or weekends
Reliable attendance and punctuality required

Compensation & Benefits

Competitive compensation package with monthly performance bonus incentives.
Benefits include medical, dental, vision, 401(k), paid time off, and other company-sponsored benefits

Equal Employment Opportunity Statement

Berman is an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications, in accordance with applicable federal, state, and local laws. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions of the position.

Disclaimer

This job description is not intended to be an exhaustive list of duties, responsibilities, or qualifications. Responsibilities may change based on business needs.

Job Type: Full-time

Base Pay: $65,000.00 - $80,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Professional development assistance
Referral program
Vision insurance

Application Question(s):

Do you have Management Experience?
Do you have Diesel Service experience?
Is there anything in your background that would prevent you from performing the duties of this position or meeting company policies?

Work Location: In person