BDC Outbound Call Center Agent

Mercedes-Benz of Palm Beach • West Palm Beach, FL, US • 3m ago

New Country Motor Car Group is hiring for important positions in our West Palm Beach Customer Service Call Center. This position will include on-the-job training. Prior call center experience making outbound calls is preferred, but not required.

BDC Call Center Agent - Benefits

$16 base per hour, plus bonus!
Family Owned and Operated
Medical, Dental, and Vision Insurance
401K and additional benefits
Accrued Vacation & Sick Time

BDC Customer Care Specialist - Responsibilities

Promote and seek out opportunities to deliver a top-notch customer experience
Work closely with the BDC Manager to schedule service appointments
Complete minimally 150 outbound phone calls per day
Minimal daily Appointment expectation is 18 per day.
Stay informed about service updates, recalls and service requirements
Maintain a business casual appearance

BDC Customer Care Specialist - Requirements

5-day work week, Monday thru Friday, 8-5
Mathematical skills to calculate figures and amounts such as discounts and pricing
Ability to interpret and follow instructions shared in written, oral, diagram, or schedule appointments
Clean driving record & valid driver’s license
Great customer service skills & motivation to be successful
Able to multitask
Able to communicate persuasively with customers to set appointments
Excellent computer skills required
Excellent phone presence
Automotive experience helpful but not required
Great communication skills
18+ years of age or older

Mercedes-Benz of Palm Beach is a member of New Country Motor Car Group, one of the largest independent auto groups in the United States. The New Country Motor Car Group family represents some of the most respected auto manufacturers in the world with dealerships in Connecticut, New York, Maryland, Pennsylvania, and Florida. Family owned and run; New Country’s success is built on a foundation of investing in our own people to facilitate growth and a rewarding work environment.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.