Automotive Service Advisor

Capital Ford of Hillsborough • Full-time • Hillsborough, North Carolina, United States • 1w ago

Capital Ford Hillsborough is seeking an Automotive Service Advisor to join our team. This position serves as the primary point of contact for customers coming in for maintenance and repair. Responsibilities also include scheduling appointments, providing timely updates throughout the service process, and coordinating closely with the service team to ensure work is completed efficiently and on time. Success in this role comes from maintaining strong communication, building trust with both customers and technicians, and contributing to a consistent, high-quality service experience.

Capital Ford Hillsborough is proud to offer a welcoming, down-to-earth environment for customers and employees. The ideal candidate balances a strong customer-first mindset and the ability to work well within a collaborative, easygoing team environment. Experience in automotive service or a related field is preferred.

Automotive Service Advisor Compensation & Benefits:

Competitive Pay
Health Insurance
PTO
401(K)

Automotive Service Advisor Responsibilities:

Conduct thorough vehicle inspections to accurately diagnose problems and recommend necessary repairs and maintenance
Provide detailed explanations of recommended services and associated costs to customers, ensuring transparency and trust
Schedule service appointments and manage the service department's workload efficiently
Collaborate with technicians and other team members to ensure smooth workflow and timely completion of repairs
Handle customer inquiries and complaints promptly and professionally, striving to resolve issues to their satisfaction
Maintain a clean and organized work environment, adhering to safety and cleanliness standards
Other duties assigned

Automotive Service Advisor Requirements:

Experience in automotive service advising or a similar customer service role within the automotive industry preferred
Strong knowledge of automotive systems and components, including diagnostic procedures and repair techniques
Excellent communication and interpersonal skills, with the ability to build rapport with customers and work effectively as part of a team
Proficiency in computerized systems and software applications used for estimating, scheduling, and invoicing
Valid driver's license and a clean driving record
Must be able to pass a pre-employment background check

Why Capital?

Because great careers start with the right environment.

Capital Auto Group is home to 1,500+ team members across 20 automotive and powersports franchises. We’re family-owned, growth-focused, and committed to building careers — not just filling roles. Here, performance is rewarded, development is prioritized, and culture matters. You belong at Capital.

At Capital Auto Group, we are committed to creating a diverse and inclusive workplace. We embrace equal opportunity in all aspects of employment and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. We value the unique perspectives and contributions of every employee and strive to foster a culture where everyone feels respected and empowered.