What We Offer:
- A career path that provides education and financial growth
- Paid time off that accrues from day one of employment
- An extensive benefits package including medical, dental, vision, life, and disability insurance, and more
- 401(K) with employer contribution
- Fitness and Wellness reimbursement up to $75.00 per month
- Tuition Reimbursement toward Automotive-related Education
- Employee discounts
Position Overview:
A Service Advisor initiates automotive services and repairs by communicating with customers to determine the requested maintenance. They verify warranty and service contract coverage; identify and inform customers of any additional vehicle maintenance or repair opportunities deemed valuable for maintaining vehicle safety and performance; develop estimates and secure commitments to perform the work; write repair orders and maintain customer rapport and records. The Service Advisor is a great opportunity to experience the day-to-day operations of the service department. Whether answering phone calls and emails or assisting service customers face-to-face, you'll be responsible for ensuring every customer has a positive, lasting experience.
Who You Are:
- You are Ford-certified and have knowledge of the manufacturer's warranty and claims process. Preferred, not required
- You have exceptional communication, organization, and follow-up skills that result in an outstanding customer experience
- You have the proven ability to set and achieve targeted goals
- You thrive on educating customers on proper care for their vehicles
- You are driven to be the best at what you do
- Meeting or exceeding productivity and service standards is a priority
- When under pressure, you maintain a positive attitude with customers, peers, and management
- You have 2+ years of service experience in an automotive dealership
Essential Functions:
- Greet each customer promptly a courteously, and let customers waiting in line know they will be served soon.
- Communicate with service customers to determine the nature of the mechanical problems
- Secure agreement from customers before repairs; cover cost estimate; and approximate time when the vehicle's work will be completed
- Obtain customer and vehicle data
- Schedule appointments using dealership-approved forms
- Advise customers on the care of their cars and the value of maintaining their vehicles by the manufacturer's specifications, using maintenance menus
- Communicate the need for additional work when needed; explain the details to the customer, including the extra cost and time consideration, and document properly on the repair order
- Follow up on the progress of each repair order during the day, and contact customers by telephone regarding changes in the estimate or time promised
- Handle telephone inquiries regarding work in process and appointments, and return phone messages promptly
- Interpret warranty information and policies for customers
- Advise customers of parts ordered and make an appointment to have them installed before the customer leaves
- Assist the service manager as necessary
- Adheres to all company policies, procedures, and safety standards
Requirements:
- Must be at least 18 years of age
- Prior experience in the automotive industry (2+ years of dealership experience)
- Must possess a valid driver's license and a favorable motor vehicle record
- Able to pass a pre-employment background check and drug screen for illegal substances
- Authorized to work in the United States
Who We Are:
Vista Ford Toyota, a Summit Automotive company, is built upon a different way of thinking. We embrace a culture that recognizes strength lies in differences, not similarities. Our associates are a team of highly energized, engaged, and diverse people bound together by our core beliefs and values. Together we are dedicated to Humility, Integrity, and Passion, fostering professional growth and processes that deliver extraordinary customer and associate satisfaction. Our brand is about the Power of Yes – empowering our associates to provide our customers with a safe, positive, stress-free experience, whether in sales, parts, or service. We want to be known for creating a customer and associate experience that is tailored to individual and diverse needs.
Summit Automotive Partners is a privately held automotive management group headquartered in Centennial, Colorado, with over 11 automotive dealerships throughout Colorado, New England, and Wyoming.
750 E CO-92 • Delta, CO 81416
