Automotive Service Advisor

Lexus of Warwick • Full-time • Warwick, RI, US • $80k - $150k / year • 2m ago

Automotive Service Advisor

Lexus of Warwick, RI

Warwick, RI

Our fast-paced industry and dynamic work environment can overshadow the fact that we believe each and every one of our employees is an integral part of our success. McGee Automotive Family provides a working environment of mutual respect, integrity, transparency and the highest standards of professionalism. At McGee Automotive Family, we understand the only way to earn and keep good customers and employees alike is to exceed expectations.

The Lexus Service Advisor acts as the primary liaison between customers and technicians, ensuring a high-end luxury service experience.

Key Duties

Greeting clients
Scheduling appointments
Interpret and relay technician diagnosing vehicle needs to the customer
Providing accurate repair estimates
Managing the service process to maintain high CSI scores.
Sell maintenance services and manage warranties

Key Responsibilities

Customer Experience: Greet customers promptly, listen to service concerns, and build rapport to encourage retention.
Service Liaison: Translate customer concerns into clear, written repair instructions for technicians.
Estimates & Sales: Generate detailed, accurate, and professional repair estimates (labor/parts) and recommend maintenance per Lexus specifications.
Communication: Keep clients informed on vehicle status and any changes in repair times or costs.
Scheduling: Manage service appointments and coordinate workflow with technicians.
Quality Control: Review completed work, explain repairs and charges to customers, and ensure vehicles are delivered clean.
CSI Focus: Maintain high Customer Satisfaction Index scores, adhering to luxury service standards.

Qualifications

Experience: Previous service advisor experience, ideally in a luxury dealership environment (Lexus Experience Preferred)
Skills: Exceptional communication, interpersonal, and customer service skills.
Technical Knowledge: Basic understanding of automotive systems to explain repairs effectively.
Software: Proficiency with Dealer Daily, Xtime, & DealerTrack (DMS)
Licensure: Valid driver's license with a clean driving record.

Compensation Range
$80,000 - $150,000

We offer eligible employees the following

Medical and Dental Benefits

401(k)

Paid vacation

Paid holidays

Direct deposit

Online benefits portal

Schedules that respect your work/life balance

Employee service discount

VIP concierge benefit

Disability, Life, and Accident Insurance

Competitive Pay

Opportunity for career development

Paid training

Medical/Dependent Flexible Spending Account

Access to your pay via mobile app

Regular performance feedback and formal review

An Equal Opportunity Employer
We recruit, hire, train, promote, transfer and compensate our employees and provide all other conditions of employment including Company sponsored events without regard to race, color, creed, religion, national origin, age, sex, gender identity, genetic information, marital status, lawful alien status, sexual orientation, physical or mental disability, citizenship status, veteran status or any other status protected by applicable law.

Pay: $80,000.00 - $150,000.00 per year

Work Location: In person