Job Overview
We are seeking a dynamic and experienced Automotive Service Manager to lead our service department with enthusiasm and expertise. In this pivotal role, you will oversee daily operations, ensure exceptional customer satisfaction, and drive profitability through effective management of service technicians and automotive repair processes. Your leadership will inspire a high-performing team dedicated to delivering top-tier vehicle maintenance and repair services. If you thrive in a fast-paced environment, possess a passion for automotive technology, and excel in customer service and sales, this is the perfect opportunity to accelerate your career.
Duties
- Manage the daily operations of the service department, including scheduling, workflow coordination, and quality control to ensure efficient service delivery
- Lead and motivate a team of service technicians by providing guidance, training, and performance feedback to foster a collaborative work environment
- Oversee automotive diagnostics, repairs, and maintenance tasks such as oil changes, brake repairs, transmissions, suspension work, tire services, alignments, shocks & struts, diesel engine repairs, air brake systems, and auto body repairs
- Implement upselling strategies by identifying additional services or repairs that benefit customers while increasing departmental revenue
- Handle auto estimating and service writing to accurately assess vehicle issues and communicate repair needs clearly to customers
- Ensure compliance with safety standards and maintain high-quality workmanship across all automotive repair activities
- Manage cash handling procedures and maintain detailed records of all transactions
- Promote excellent customer service by addressing client inquiries promptly and professionally to build trust and loyalty
- Stay updated on the latest automotive technologies and repair techniques to provide expert guidance on vehicle maintenance needs
Experience
- Proven dealership experience with a strong background in auto service management is required
- Extensive knowledge of automotive diagnostics, mechanical systems, transmissions, oil changes, brake systems, alignments, suspension components, tire services, diesel engines, shocks & struts, air brakes, and auto body repair
- Hands-on mechanic experience coupled with service technician expertise is highly desirable
- Demonstrated success in upselling additional services while maintaining customer satisfaction
- Familiarity with auto estimating software and service writing procedures
- Strong background in automotive repair processes including automotive diagnostics and mechanical troubleshooting
- Excellent customer service skills with the ability to communicate technical information clearly to clients
- Experience in managing cash handling operations effectively within a busy service environment
Join us as an Automotive Service Manager where your leadership will drive excellence in vehicle care while fostering a positive experience for our customers. Your expertise will help shape our reputation for quality service and operational success.
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Vision insurance
- Paid Time Off
- Flexible work schedule
Work Location: In person
Job Type: Full-time
Pay: $65,000.00 - $120,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
