Service Coordinator

Patterson Heating & Air Conditioning • Full-time • Charlotte, NC, US • $20 - $25 / hour • 2w ago

Service Coordinator

Patterson HeatingAir Conditioning

Charlotte, NC

About Patterson HeatingAir Conditioning

Founded in 1946, Patterson HeatingAir Conditioning is a family-oriented HVAC company serving Charlotte and the surrounding areas. We take pride in delivering exceptional customer service, supporting our employees, and doing what's right for our customers and team. We are currently looking for a highly organized, customer-focused Service Coordinator to join our growing team. This role is ideal for someone who thrives in a fast-paced environment, enjoys helping customers, and can effectively coordinate communication between office staff, installer, service technicians, and customers. The Service Coordinator plays a critical role in ensuring daily operations run smoothly by scheduling service calls, supporting technicians, communicating with customers, managing work orders, and helping drive an excellent customer experience from start to finish.

Key Responsibilities

Answer incoming customer calls, emails, and messages in a professional and friendly manner
Schedule and dispatch HVAC technicians for service calls, maintenance visits, repairs, and follow-ups
Communicate with customers throughout the service process and provide updates as needed
Coordinate technician schedules to maximize efficiency and customer satisfaction
Manage and update work orders within company software systems
Verify technician time, job completion notes, and required documentation daily
Assist with invoicing, job costing, and service-related administrative tasks
Track parts, equipment, and materials needed for upcoming jobs
Support service managers and field teams with customer escalations and scheduling adjustments
Maintain accurate customer records and service history
Assist with collecting payments and following up on outstanding balances when necessary
Make outbound calls to customers for scheduling, follow-up communication, appointment confirmations, and overall customer service satisfaction

Qualifications

2+ years of experience in customer service, dispatching, scheduling, or service coordination preferred
HVAC, construction, home services, or trades industry experience preferred
Strong organizational and multitasking skills
Excellent verbal and written communication skills
Ability to work in a fast-paced office environment
Strong attention to detail and follow-through
Proficiency in Microsoft Office and computer-based scheduling systems
Positive attitude with a strong customer-service mindset
Dependable team player with a willingness to learn and grow

What We Offer

Competitive pay based on experience
Medical, dental, and vision insurance
401(k) with company match
Paid vacation and holidays
Life insurance
Opportunities for growth and advancement
Ongoing training and development
Supportive, team-oriented work environment

Schedule

Full-time
Monday through Friday
Occasional overtime during peak HVAC seasons

Why Patterson?

At Patterson HeatingAir Conditioning, we believe in taking care of our team while delivering amazing service to our customers. If you're organized, motivated, and enjoy helping people, we'd love to talk with you.