Customer Service Representative (CSR)

Genesis Cadillac • Full-time • Saint Clair Shores, MI, US • 1w ago

Customer Service Representative

Genesis Cadillac, part of Genesis Automotive Group, is seeking an experienced Customer Service Representative (CSR) to join our growing collision repair team in St. Clair Shores, Michigan.

This position is ideal for an individual with experience in a dealership, or repair facility who excels at customer service, scheduling, communication, and administrative support.

As the first point of contact for our customers, you will play a critical role in delivering an exceptional customer experience throughout the collision repair process—from vehicle drop-off to final delivery.

Why Join Genesis Cadillac?

Family-owned and operated company
Benefits available on Day One for full-time employees
Blue Cross Blue Shield of Michigan and Blue Care Network health insurance
Dental, Vision, 401(k) with 5% company match
Company-paid life insurance
Weekly pay
Paid holidays and paid training
Employee vehicle purchase and service discounts
Career growth and advancement opportunities
Referral bonus program
Company-provided uniforms
Consistent Monday–Friday schedule
Performance-based bonus opportunities
Seven-time Detroit Free Press Top Workplace Award winner

Responsibilities

Provide exceptional customer service in a fast-paced collision repair environment
Answer and manage a multi-line phone system
Schedule collision repair and estimate appointments
Greet customers and coordinate front desk operations
Communicate repair status updates to customers
Assist customers throughout the vehicle repair process
Process payments and close repair orders
Perform data entry, filing, and administrative support duties
Process accounts payable and maintain accurate records
Collect customer information and required documentation
Support estimators, technicians, insurance partners, and management
Maintain accurate customer and repair records in management systems
Help ensure a seamless customer experience from vehicle drop-off through delivery

Qualifications

Experience in a collision center, body shop, automotive dealership, or repair facility preferred
Strong customer service and communication skills
Experience answering multi-line phone systems
Knowledge of repair orders (ROs), estimates, and automotive service processes preferred
Basic accounting and payment processing experience
Strong organizational and multitasking skills
Professional appearance and positive attitude
Ability to work independently and as part of a team
Valid driver's license with a clean driving record
Ability to pass a drug screening

Physical Requirements

Ability to stand and sit for extended periods
Ability to use computers, phones, and office equipment throughout the workday
Specific vision abilities include close vision, peripheral vision, depth perception, and focus adjustment

Schedule

Monday – Friday
8:00 AM – 5:30 PM

Benefits: