About Us
We are a privately owned third party logistics (3PL) company focused on delivering reliable, full service distribution services for consumer packaged goods.
Position Overview
We are seeking a Customer Service Coordinator (CSC) to serve as the primary point of contact for our clients. This role is responsible for managing day-to-day customer activity while coordinating closely with internal teams to ensure orders are processed accurately and on time.
Key Responsibilities
- Serve as the primary point of contact for assigned customer accounts
- Manage order flow including receipts, order processing, assemblies, and shipping priorities
- release orders for processing
- Monitor order progress and ensure all activity is completed within required service levels
- Communicate proactively with customers regarding order status, delays, and issue resolution
- Track and log customer issues, ensuring timely resolution and follow-up
- Escalate operational issues when needed to prevent service failures
- Participate in customer calls and support ongoing communication and relationship management
- Identify trends in customer issues and work with management to drive improvements
Qualifications
- 1–3 years of customer service, logistics, or account coordination experience preferred
- Experience working in a warehouse, distribution, or 3PL environment strongly preferred
- Hands-on experience with ERP and/or WMS systems
- Ability to manage multiple accounts and priorities in a fast-paced environment
- Strong problem solving skills with the ability to make decisions and escalate when needed
- Excellent communication skills with both internal teams and external customers
Benefits
- Company paid benefits are available after 90 days of employment
- 401(k) with company contribution (no employee contribution required), eligibility after 1 year of employment
- Life insurance
- Paid time off
Qualifications
- 1–3 years of customer service, logistics, or account coordination experience preferred
- Experience working in a warehouse, distribution, or 3PL environment strongly preferred
- Hands-on experience with ERP and/or WMS systems
- Ability to manage multiple accounts and priorities in a fast-paced environment
- Strong problem solving skills with the ability to make decisions and escalate when needed
- Excellent communication skills with both internal teams and external customers
Schedule
- Monday through Friday, 8:30 AM – 5:00 PM
- Overtime may be available or necessary from time to time
Job Type: Full-time
Pay: $22.00 - $26.00 per hour
Work Location: In person
