Service Manager & Service Writer

Confidential • Full-time • Salt Lake City, Utah, United States • $100k - $200k / year • 3w ago

Overview
We are seeking an experienced and dynamic Manager to oversee the daily operations of our locally Owned Automotive Repair Shop and help us scale. This pivotal role will drive our commitment to customer satisfaction and operational excellence, ensuring that we continue to meet the diverse needs of our clients. The General Manager will play a crucial role in shaping the future of our business, scaling and enhancing our reputation as a trusted automotive repair shop. The ideal candidate will possess a strong background in management, automotive diagnostics, and customer service, ensuring exceptional service quality and operational efficiency. This leadership role requires a comprehensive understanding of automotive repair processes, sales, and team management to drive customer satisfaction and business growth.

Text us if you are interested. 801-815-1347.

Responsibilities

Oversee and supervise support staff, and service technicians
Oversee vehicle diagnostics, repairs, and maintenance procedures such as oil changes, brake repairs, transmissions, alignments, suspension work, tire services, diesel engine repairs, shocks & struts, air brake systems, and auto body repairs
Ensure high standards of quality control and adherence to safety protocols across all service operations
Develop and implement strategies for upselling additional services and vehicle maintenance packages to enhance revenue
Handle customer inquiries, resolve service issues promptly, and ensure excellent customer service experiences
Automotive estimating and service writing processes to accurately document repairs and communicate with customers
Manage cash handling procedures and maintain accurate financial records for the department
Recruit qualified Technicians, Train and mentor staff to improve technical skills and customer interaction techniques
Monitor departmental performance metrics and implement continuous improvement initiatives

Qualifications

Self Motivated, Enthusiastic, Positive Attitude is a MUST!
Proven experience in auto service management or automotive repair supervision
Strong knowledge of automotive diagnostics, mechanical systems, transmissions, oil changes, auto body repair, alignment, suspension, tire services, diesel engine repair, shocks & struts, brake repair, air brake systems, and other automotive services
Excellent customer service skills with the ability to handle complex situations professionally
Experience in upselling services and auto estimating techniques
Background in mechanic work or service technician roles is highly desirable
Familiarity with automotive sales processes including automobile sales procedures
Ability to lead a team effectively while maintaining high standards of quality and safety
Strong organizational skills with attention to detail in documentation such as service writing and estimates

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