Service Advisor

Metro Hyundai • Full-time • Loma Linda, CA, US • $65.92k - $120k / year • 3m ago

Job Overview
We are seeking a dynamic and customer-focused Service Advisor to join our automotive team. In this vital role, you will serve as the primary point of contact for customers seeking vehicle maintenance and repair services. Your enthusiasm and mechanical knowledge will help guide customers through their service needs, ensuring a smooth, transparent, and positive experience. You will coordinate between customers and our skilled technicians to deliver exceptional service while maximizing dealership sales opportunities. This position offers an exciting chance to be part of a fast-paced environment where your communication skills and automotive expertise can truly shine.

Responsibilities

Greet customers warmly and listen carefully to understand their vehicle concerns and service needs
Explain recommended repairs and maintenance options clearly, including auto estimating and service writing
Schedule appointments efficiently, balancing customer needs with shop capacity
Upsell additional services such as oil changes, tire services, alignments, brake repairs, shocks & struts, transmissions, engine repairs, air brake systems, suspension work, and auto body repairs
Manage cash handling transactions accurately while maintaining detailed service records
Collaborate with technicians to diagnose issues using automotive diagnostics tools and mechanical knowledge
Provide excellent customer service by keeping clients informed throughout the repair process and ensuring satisfaction

Qualifications

Proven dealership experience or auto service management background
Strong mechanical knowledge with hands-on mechanic experience preferred
Familiarity with automotive diagnostics, auto estimating, and service writing processes
Knowledge of various automotive systems including transmissions, oil changes, brakes, suspensions, tires, engines, shocks & struts, alignments, and air brake systems
Excellent communication skills with a customer-oriented approach
Ability to handle cash transactions accurately and maintain detailed records
Experience in auto sales or automobile sales is a plus but not required
Valid driver’s license with a clean driving record

Join us to be part of a vibrant team dedicated to delivering top-tier automotive care. Your expertise will help ensure our customers leave satisfied and confident in their vehicles’ performance!

Pay: $65,923.61 - $120,000.00 per year

Benefits: