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Automotive Service Manager | Up to $100k Annually* & Weekends Off | Weldon Spring

Christian Brothers Automotive • Full-time • O'Fallon, MO, US • $0 - $100k / year • 3m ago

Company Description

Christian Brothers Automotive

Benefits:

- Up to $100k Annually - Base Salary + Performance Bonus
Closed Every Weekend To Spend Time With Family & Friends
Paid Vacation & Paid Holidays
Strong Company Culture
Employer-paid Financial Wellness Program and App, SmartDollar & EveryDollar
On-Going Training & Career Advancement
Locally Owned and Operated
Chaplain Care Support Available
Employee Point Store Access - Redeem Your Flywheel Training Points For Awesome Swag & Rewards
Continuous Training Available Through The CBA Flywheel Learning System
Future Franchise Leadership Academy (FFLA) - Path to Shop Ownership Available

Job Description

Job Title:

Automotive Service Manager

Location:

100 Prosperity Drive
O'Fallon, MO 63368

Job Overview:

As a Service Manager with Christian Brothers Automotive, you are the person that our customers look to when they need help with their vehicle. You are the person that our customers see every time they make an investment into their vehicle, because of these reasons you play a large role in building relationships with our customers. Our Service Managers have the responsibility of taking our customer through the entire repair process, keeping them informed on the status of their vehicle and ensuring their satisfaction before they leave our facility.

The Service Manager has responsibility and authority for all aspects of the daily operation of the business. Responsibilities include but are not limited to sales activities, staff management, quality of work, customer satisfaction, revenue, profit margin, and other documented goals as assigned by the Owner. All office and shop personnel report directly to the Service Manager.

Responsibilities include, but are not limited to:

Manage office and shop personnel and daily operations
Follow and enforce all company policies and procedures as outlined in the current Employee Handbook
Take necessary corrective and/or disciplinary action for employee non-compliance
Ensure quality of work, attitude and performance meets or exceeds customer satisfaction goals
Direct the smooth, orderly and organized operation of the store
Maintain a personal positive attitude and positive communications at all times
Develop customer estimates and work orders. Direct Service Writer's development of customer estimates and work orders. Assign work orders to the technicians
Ensure selection of quality parts
Ensure target margins are achieved
Open and close stores on a daily basis
Perform daily accounting closing and balancing procedures
Perform daily, weekly, and monthly reconciliations, audits and report analysis. Report results to Owners
Ensure all equipment is fully operational and in good working order.
Ensure technicians have the resources needed to do their job
Serve as the primary communications interface to the customers, before, during and after service
Greet every customer that enters our facility with enthusiasm and a smile, showing hospitality and the highest level of respect
Present the best solution to properly repair our customer’s vehicle in a way that is easy for them to understand
Possess the ability to consistently and effectively sell our services without jeopardizing honesty and integrity
Act in a professional manner suitable as to represent a quality organization with which you are employed, always and in every instance projecting the characteristics of honesty and integrity
Other duties may be assigned

Qualifications

Qualifications:

5 years work experience in Automotive Customer Service & Service Sales
Supervisory or Management experience in the Automotive Industry
Proficiency in Windows based computer software and automotive store applications
Experience in TekMetric software application preferred, but not required
Graduation from an industry recognized service training program preferred by not required
ASE Service Consultant certification or equivalent experience
Current driver’s licenses
Driving record acceptable to our current insurance carrier

Physical Requirements:

Being on your feet for the majority of the workday (standing, walking, etc.)
Occasionally lifting and carrying objects over 50 lbs.
Driving manual transmission vehicles
Keeping a brisk work pace in a high-volume environment
Using a keyboard and mouse several times daily
Using a standard handset phone several times daily

Additional Information

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 290+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.