Service Department Manager

World of Powersports, Springfield • Full-time • Springfield, Illinois, United States • $90k - $110k / year • 2m ago

SERVICE MANAGER JOB DESCRIPTION

The following duties for the position listed shall include but not be limited to:

ESSENTIAL FUNCTION

Ensure smooth and profitable operation of Service department
Ensure adequate number of trained technicians are on duty during hours of operation
Provide and/ or arrange training, direction and scheduling for all department staff
Assume full responsibility for the proper use, security, care and maintenance of all dealership service equipment
Ensure that all customers are greeted, assisted and provided the opportunity to receive the maximum and most complete work performed on their equipment
Complete end of day reporting procedures
Direct, assist and motivate department personnel to achieve maximum productivity, efficiency and profitability
Cashier completed repair orders, including warranty, and forward to accounting for collection
Adhere to agreed upon payroll budget
Abide and enforce all dealership policies pertaining to the department
Any other specific duties deemed necessary for the overall success of the department and the dealership as a whole
Maintain a positive working relationship with all other department heads

NON-ESSENTIAL FUNCTIONS

Mechanically competent
Familiarity of product lines sold in dealership
Excellent customer service skills
Strong management skills

QUALIFICATIONS

Previous motorcycle or automobile service experience preferred
Previous management experience preferred
Detail oriented
Computer literate
HS Diploma or equivalent

Job Type: Full-time

Pay: $90,000.00 - $110,000.00 per year

Benefits:

401(k)
401(k) matching
Employee discount
Health insurance
Paid time off

Shift:

8 hour shift

Education:

High school or equivalent (Preferred)

Experience:

Customer service: 1 year (Preferred)
Motorcycle/Automobile Mechanic: 1 year (Required)

Work Location: In person

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