Service Advisor – Automotive (High Volume Shop | Great Pay)

SPECIALTY MOTORS • Full-time • Round Lake, Illinois, United States • $57.57k - $69.34k / year • 1w ago

Job Overview
Are you passionate about automotive service and customer satisfaction? We’re seeking an energetic and motivated Service Advisor to join our high-volume automotive shop. In this dynamic role, you’ll be the vital link between our customers and our skilled technicians, ensuring a seamless experience from vehicle drop-off to pick-up. If you thrive in fast-paced environments, love working with cars, and excel at building customer relationships, this is your opportunity to shine! Join us and be part of a team that values dedication, expertise, and a positive attitude.

Responsibilities

Greet customers warmly and listen attentively to understand their vehicle concerns and service needs
Prepare detailed auto service estimates using automotive diagnostics and auto estimating tools
Communicate effectively with technicians to relay customer concerns and ensure accurate repairs
Upsell additional services such as oil changes, tire service, brake repair, suspension, alignments, shocks & struts, transmissions, diesel engine repairs, air brake systems, and auto body repairs
Manage service writing processes to document repairs accurately and efficiently
Handle cash transactions and process payments securely at the point of sale
Follow up with customers on vehicle status updates and ensure high levels of customer satisfaction throughout the service process

Requirements

Proven dealership experience or auto service management background in a high-volume shop setting
Strong mechanical knowledge with experience in automotive diagnostics, vehicle maintenance, and repair procedures
Familiarity with auto estimating software and service writing practices
Excellent customer service skills with the ability to upsell services confidently
Hands-on mechanic experience or service technician background preferred
Automotive sales experience is a plus but not required

Join us as a Service Advisor and play a key role in delivering exceptional automotive care while enjoying a vibrant work environment that rewards your expertise!

Pay: $57,573.12 - $69,335.38 per year

Benefits: