Technical Truck & Trailer, an Autocar/Cummins/Allison truck dealership, is seeking an Experienced Service Advisor. The Service Advisor is responsible for assisting customers with their service needs, coordinating appointments, and ensuring a seamless service experience. Strong communication skills, technical knowledge, and a customer-focused attitude are essential.
Salary
$65,000 - $80,000/year depending on experience
Benefits
Team Members and their families are a top priority. That’s why we offer a comprehensive benefits package, including:
- Medical Insurance - Choose from 3 plans including an HSA
- Dental Insurance - Premiums paid by Company
- Vision Insurance
- Paid holidays
- Simple IRA with 3% company match after 1 year
- Training & Development opportunities
- Employee Referral Program
- Annual boot allowance
Schedule
7:30am-4:30pm, Monday-Friday
Responsibilities
Customer Interaction:
- Greet customers and identify their service needs
- Communicate with customers to understand vehicle issues and concerns
- Provide excellent customer service and maintain a positive customer experience
Service Scheduling:
- Schedule service appointments and coordinate with the service department
- Ensure efficient allocation of service bays and technician resources
- Manage service calendars and appointment follow-ups
Vehicle Inspection:
- Conduct initial vehicle inspections to assess the condition and diagnose problems
- Communicate vehicle issues to customers, including cost estimates and repair options
- Ensure accurate documentation of vehicle details and service history
Service Recommendations:
- Recommend necessary repairs and maintenance based on vehicle inspections
- Explain recommended services to customers and answer their questions
- Provide cost estimates and obtain customer approvals for services
Service Process Management:
- Monitor the progress of vehicle repairs and service
- Coordinate with technicians to ensure timely completion of work
- Keep customers informed of any delays or additional services required
Quality Assurance:
- Conduct quality checks on completed work to ensure service quality and accuracy
- Verify that repairs meet manufacturer and safety standards
- Address any customer concerns or complaints promptly and professionally
General Requirements
- High School Diploma or equivalent
- Minimum of 2 years of experience as a Service Advisor
- Excellent customer service and communication skills
- Ability to explain technical concepts to non-technical customers
- Strong technical knowledge of commercial trucks and trailers
- Excellent verbal and written skills
- Proficiency in using computer software for scheduling and documentation
- Experience with Excel, Word, and Google Workspace (strongly preferred)
- Ability to pass a pre-employment physical, drug screen, and background check
- Clean driving record
Physical Requirements
- Ability to stand, sit, walk, bend, reach, push/pull, grasp tools, lift/carry 50lbs
- Ability to work in outdoor and noisy environments
Job Type: Full-time
Pay: From $65,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Referral program
- Relocation assistance
- Retirement plan
- Vision insurance
Shift:
Work Days:
Experience:
- Service Advisor: 1 year (Preferred)
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Battle Creek, MI 49015 (Required)
Work Location: In person
