Service Advisor

Dakota K Auto Repair and Tire • Full-time • Arlington Heights, Illinois, United States • $18 / hour • 2w ago

Job Type
Full time

Company culture
Dakota K is a family owned business that has been serving the community of Arlington Heights and the surrounding suburbs since 1974. Our business has been built on integrity and by providing honest advice to help maintain the life of the vehicle.

Our Service Advisor's priority is to facilitate a smooth and positive experience for our customers. You'll communicate the concerns of the customer with the technician, translate the technician's assessment into a repair estimate by researching labor times and parts pricing and availability, and discuss cost, priority of recommendations and expectations with the customer.

Qualifications

Exceptional customer service skills
Positive and extremely cheerful attitude!
Ability to get along well with others and maintain relationships
Ability to perform in a fast-paced environment
Ability to explain and sell needed repairs to customers
Good follow through
Computer and internet skills
Excellent time management
Proven success in resolving customer issues

Responsibilities

Greet customers, schedule appointments and answer phone inquiries.
Understand customer's automotive needs and clearly communicate them to the technician.
Explain the timeline, cost of repairs, and set expectations with the customer.
Answer technical questions about vehicle problems, warranties, services, and repairs.
Create estimates for repair and order parts as necessary.
Ensure that required documentation is complete and meets company standards.

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: No less than 45 per week

Benefits: