Express Service Advisor

Walker's Renton Mazda • Full-time • Renton, Washington State, United States • $20 / hour • 3m ago

Come work for the best! If you are interested in a career in the automotive business we welcome you to apply today to join our family at Walker's Renton Mazda.

Pay: $20.57/hour + monthly bonuses

BENEFITS

Tremendous local reputation
Promotion opportunities available
Bonus earnings possible
401(K) retirement plan
Competitive compensation
Medical, dental, and vision insurance
Other employee perks

Responsibilities

Oversee service orders and flow of Service Drive. Ensure that customers receive prompt, courteous, and effective service
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Ensure the daily inventory of technicians' time is consistently sold to service customers
Distribute work between technicians efficiently
Answer technical questions about vehicle problems, warranties, services, and repairs
Maintain Customer Success Index at or above company standards
Assist in diagnosing vehicle problems; order parts and tools as necessary
Oversee administration of warranty claims as well as training and supervising of service department
Reinforces company policies and adheres to company standards
Encourages compliance with applicable laws and regulations
Maintain good working relationship with factory(s) and foster positive employee relations

Qualifications

Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Able to work with little supervision
Clean driving record and valid driver’s license

We are a drug-free workplace and all job offers are contingent on passing a pre-employment drug screening.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Pay: From $20.57 per hour

Benefits: