Opportunity and position information:
We now have great opportunities for customer driven Service Advisors and we are especially interested if you have experience.
Essential Duties and Responsibilities of a Service Advisor
- Asks customers to explain specific vehicle issues.
- Takes detailed notes about symptoms based on customer testimony
- Enters customer information into system database
- Inspects vehicle to further analyze the problem
- Advises customer on necessary repairs and maintenance
- Works with customer to formulate the best service plan for their budget and needs
- Draws up work order
- Assigns service to specific mechanic
- Assists mechanics in completing repairs
- Provides cost estimates to customers
- Answers questions posed by customers
- Maintains electronic and/or paper records of completed service work
- Explains the work completed by mechanics and makes suggestion for future maintenance
- Provides billing statements and explains billing details
- Processes payments
- Inspects work completed by mechanics
- Test drives vehicle before returning it to the customer
- Trains new service writers
Required Knowledge, Skills and Abilities
- Demonstrates detailed knowledge of the automotive industry.
- Possesses working knowledge of the makeups, frequent problems, and necessary maintenance for a variety of vehicles.
- Exhibits strong customer service skills.
- Demonstrates solid organizational abilities.
- Possesses knowledge of proper safety precautions in the service area.
- Knows how to drive vehicles with both automatic and manual transmission.
- Demonstrates strong leadership skills.
- Is able to read and interpret work orders and billing statements.
- Demonstrates ability to translate automotive jargon into layman’s terms for customer benefit.
- Pays close attention to detail.
- Possesses basic computer skills.
- Possesses physical strength and stamina to remain standing or moving for an entire shift.
- Maintains calm and patient demeanor with frustrated or confused customers.
- Works well with a team of mechanics.
Why else consider Bayer Auto Company? How about:
- Rotating Saturdays
- Modern shop
- Well-maintained equipment
- Plenty of room and lifts for our Techs and well-lighted work areas
- Computer terminals in the shop
- All the latest software, Wi-Fi and/or Computer terminals in our facility
- Parts inventory PLUS great delivery
- Professional Techs and Parts Counter personnel that respect our Advisors
- Our customers trust our facility so we always have plenty of good tickets year-round
*Submit YOUR resume with confidence that all contacts with us are completely confidential. Do it TODAY!
Our benefits include:
- Health Insurance
- Life Insurance
- Vision Coverage
- 401(K) Retirement Plan With Percentage Match!
- Paid Vacation
- Paid Holidays
- Paid Personal Days
- Paid Sick Days
- Continued Factory Paid Training
- Employee Purchase Plan
- Contact Us For Details!
Job Type: Full-time
Pay: From $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Service writing: 1 year (Required)
License/Certification:
- Driver's License (Required)
Ability to Relocate:
- Hamilton, TX 76531: Relocate before starting work (Required)
Work Location: In person