Automotive Service Advisor (Experienced)

Chrysler Dodge Jeep Ram City • Full-time • Stamford, CT, US • $78.50k - $128.69k / year • 7m ago

Chrysler Jeep Dodge Ram City is a proud member of Integrity Automotive Group, one of the fastest growing family owned and operated auto dealer group in the tri-state area. We own and operate 10 franchised auto dealers in NY, NJ and Connecticut with 8 brands

Our family of employees enjoy the best benefits available: Medical, Dental, Vision, Life Insurance, Paid Vacations, Holidays, Employee Family Purchase Plan and 401k.

We seek the best for our family. We only want to be represented by the best. We are currently seeking Service Advisors for our Chrysler Dodge Jeep Ram City Service Department.

Must Have:

Automotive Advisor experience

(2) years prior CSI

(2) years prior writer experience

Great communication skills

Responsibilities

Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
Ensure the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently.
Answer technical questions about vehicle problems, warranties, services, and repairs.
Maintain Customer Happiness scores at or above company standards.
Assist in diagnosing vehicle problems; order parts and tools as necessary.
Oversee administration of warranty claims as well as training and supervising of service department.
Set schedules and assigns tasks to service department employees.
Reinforces company policies and adheres to company standards.
Encourages compliance with applicable laws and regulations.
Maintain good working relationship with factory(s) and foster positive employee relations.

Collaborate with upper management to make service department hiring and discipline decisions

Qualifications

Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Able to work with little supervision
Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Pay: $78,500.00 - $128,685.00 per year

Benefits: