Senior Marine Service Advisor

Intermarine Inc • Full-time • Fort Lauderdale, Florida, United States • $70k - $90k / year • 3m ago

Position Summary

We are seeking an experienced Marine Service Writer (3–5 years) to act as the primary liaison between our boat owners and our technical service team. You will oversee work orders from initial intake through final sea trial and delivery, ensuring timely communication, accurate billing, and exceptional customer satisfaction.

Key Responsibilities

Greet owners and captains, assess service requests, inspect vessels, and document detailed scopes of work.
Open, update, and close work orders; coordinate technician schedules and dispatch service assignments.
Track labor hours, sub-contractor costs, and parts ordering to build precise estimates and final invoices.
Provide proactive updates to clients regarding repair timelines, scope changes, and warranty claims.
Stage vessels for pickup/launch and perform quality checks prior to client handover.

Qualifications & Requirements

Experience: 3–5 years of dedicated service writing or service coordination experience in a marine dealership, boatyard, or repair facility.
Systems: Proficiency with marina/dealership management software (DockMaster experience strongly preferred).
Technical Knowledge: Solid understanding of marine propulsion (outboards, inboards, sterndrives), basic marine DC/AC electrical, plumbing, and general boat maintenance.
Languages: English fluency required; conversational or professional fluency in Spanish, French, or Italian is a significant advantage.
Strong organizational skills and high attention to detail in tracking billable hours.

Why Join InterMarine?

At InterMarine, you'll be part of a team that shares a passion for boating and a commitment to exceptional customer service. We take pride in delivering premium experiences to our customers while providing our employees with the training, support, and opportunities they need to build long-term careers in the marine industry.

We offer: