Automotive Service Advisor

Crossroads Ford of Sumter • Full-time • Sumter, South Carolina, United States • 1d ago

We are seeking a proven Service Advisor ready to excel in a fast-paced, high-volume dealership environment. If you’re driven by customer satisfaction, efficiency, and strong CSI performance, this is your opportunity to join a top-tier automotive group in the Southeast.

What You’ll Do:

Own the customer experience from check-in to vehicle delivery
Serve as the key link between customers and technicians
Present recommended services clearly and confidently to drive repair orders
Prioritize work effectively to maximize shop efficiency and customer satisfaction
Deliver prompt, professional responses to all customer inquiries
Build long-term customer relationships that drive loyalty and repeat business
Ensure every guest leaves with a first-class dealership experience

Qualifications:

2+ years automotive service advisor experience
Proven CSI performance and strong customer retention skills
Excellent communication and relationship-building abilities
Strong problem solver who thrives in a fast-paced environment
Computer proficient (Reynolds & Reynolds experience a plus)
Professional appearance and positive, high-energy attitude
Valid driver’s license with clean record
Must pass background and drug screening

What We Offer:

Aggressive pay plan with strong earning potential
Comprehensive benefits package + paid time off
Closed Sundays – work/life balance
Strong lead flow and marketing support
Reputable, high-volume dealership group

Related Jobs

Automotive Service Manager

Crossroads Ford of Sanford • Full-time • Sumter, South Carolina, United States • $46.78k - $72.11k / year • 2m ago

Service & Parts

2m ago

Apply